Common App

Compensation

Full Description

Job Description: • Lead a dynamic team responsible for ensuring a high-quality experience for Common App members. • Craft and implement a strategy to engage members that balances consultative and technical support approaches. • Drive increased adoption and utilization of Common App products and services. • Support the strategy and design of Illuminate, Common App’s annual conference. • Provide oversight of other member-centric external engagement options and channels. Requirements: • Candidates must live in the United States. • Willing to travel to attend twice annual Common App Retreat. • Bachelor’s degree in Business, Communications, Organizational leadership or a related field. • 8-10 years of functional experience in ed tech consultative sales and service, national/regional account management or customer success management, or higher education admissions leadership or operations management. • 6-8 years of experience managing sales and service teams. • Knowledge of the higher education admissions cycle and the needs of member institutions. • Experience using a consultative account management strategy or system. • Strong organizational and management skills, preferably in a collaborative, team environment. • Deep knowledge of best practices in account management and customer service. • Outstanding people management knowledge and skills. • Ability to effectively use data to assess policy and processes and identify changes to drive efficiency and effectiveness. • Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner. • Proven track record of outstanding organizational and management skills, preferably in a collaborative, team environment. • Outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously in a collaborative team environment. • Proven track record of creating and managing meaningful external engagement options to solicit stakeholder feedback, create advocates, and enhance Common App’s position in the market. • Demonstrated ability to lead teams through organizational changes and transformations. • Strong history of maintaining relationships with key stakeholders. • Proven history of collaborating effectively with other departments to achieve shared objectives. • Foster a culture of innovation and continuous improvement within the team. • Proficient with Microsoft Office Suite, Google Suite, Salesforce, or related software. Benefits: • Work-Life balance • Virtual-first office • Paid Time Off (PTO) • Seven company-wide holidays • Nine floating holidays* • Sick leave • Monthly mental health day • Choice of PC of MAC laptop • May choose an external monitor, keyboard, mouse, and/or headset • One-time office set-up stipend • Monthly remote work stipend • Monthly mobile stipend • Market-based salaries • Performance-based bonus • 403(b) retirement plan • 5% company contribution • additional 5% company match • 3-year vesting schedule • Participation may begin immediately • Choice of two health insurance plans • Health Savings Account, depending on health plan selection • Medical Flexible Savings Account, depending on health plan selection • Vision insurance • Dental insurance • Insurance coverage begins on the date of hire • Dependent Care Flexible Spending Account • Maven virtual clinic for women’s and family health • Company provided life and ad&d insurance • Opportunity to purchase additional life insurance for self, spouse, and dependents • Company provided short and long-term disability insurance • Budgeted annual funds for professional development • Growth opportunities within the company • Mutual of Omaha Employee Assistance Program • Mutual of Omaha will preparation services • Mutual of Omaha travel assistance • Payroll dedication pet insurance through PinPaws • 1Password family account