Commerce - DES , DWS

Compensation

Full Description

Agency Dept of Commerce Division Employment Security Job Classification Title Systems Administrator I (NS) Position Number 60077481 Grade DT08 About Us The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians. The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity. Description of Work Knowledge Skills and Abilities/Management Preferences The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above. ***Recruitment range is $75,818 - $98,884*** This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement. Purpose of the Position: Join our DES IT Infrastructure Team as an End User Computing Systems Administrator! In this position, you will support enterprise-level End User Computing (EUC) solutions that enhance productivity, security, and user experience. This role places a strong emphasis on control of all platforms used in endpoint management, Active Directory administration, standard device imaging, and vulnerability remediation, ensuring seamless integration with enterprise systems and compliance with IT standards. The position also serves on the DES IT Infrastructure Architecture Review Board to guide technology decisions and ensure smooth integration with on-premises infrastructure. This position will be part of a team that will also drive the evolution of the EUC service as a whole. Key responsibilities include: • Configure and manage EUC platforms including Windows and virtual desktops (Amazon Web Services (AWS) Workspaces) and endpoint management tools (e.g., Microsoft Intune, Microsoft Configuration Manager (MECM), Tanium). • Administer, influence, and maintain Active Directory (AD), including user and group management, Organizational Unit (OU) structure, Group Policy Object (GPO) creation, and AD-integrated applications. • Tune and maintain Group Policies to manage desktop configurations, security settings, and software deployment. • Create, maintain, and update standard device images for desktops and laptops to ensure consistency, security, and compliance. • Collaborate with security teams to identify, assess, and remediate vulnerabilities across end-user devices using tools such as Microsoft Defender, CrowdStrike, BitLocker, or other antivirus platforms. • Manage processes using endpoint management tools for device provisioning, patching, and ensuring security compliance. • Provide Tier 3 support for escalated end-user issues and troubleshoot complex technical problems related to authentication, access, and device performance. • Create and maintain PowerShell scripts to automate administrative tasks and streamline operations. • Monitor system performance and usage metrics to optimize EUC infrastructure and directory services. • Evaluate emerging technologies for potential value to the organization. Make recommendations for improvements to enhance user experience and security posture. • Document system configurations, procedures, Windows Operating System (OS) policies, and support guides related to AD, EUC environments, and vulnerability management. This position offers a hybrid work schedule, alternating between one full week onsite and one full week working remotely, subject to management approval. Management will have final approval of the selected schedule and may require the employee to report onsite more than the standard schedule depending on the nature of assigned work, general workload, demand of the unit, and agency policy changes. A hybrid work schedule is allowed per the department’s Telework Policy, which is subject to change and can be revoked at the discretion of management. The work location is in Raleigh, N.C. Occasional overtime, including weekends and holidays, may be required. After-hours on-call support is a requirement for this position. Division Responsibility: The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina. This program is a federal-state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees. Benefits are paid to eligible workers who lose their job through no fault of their own and are able, available, and actively seeking work. Purpose of the Organizational Unit: The IT Infrastructure and Operations Section of the Division of Employment Security (DES) is responsible for providing comprehensive system support for a diverse range of IT components, including public-facing web servers, mainframe applications, databases, networking, and end-user computing systems. These systems support the Unemployment Benefit Program and Unemployment Tax Administration Program. The team also includes a dedicated service desk to assist our organization. To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, or on an attachment will not be considered for qualifying credit. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below under Supplemental and Contact Information). Applicants who possess the following qualifications may receive management preference: • Experience in modern End User Computing (EUC) systems administration, including Active Directory administration, device imaging, and enterprise application support. • Understanding of cloud-first workplace technologies, with practical experience in Microsoft 365, Windows operating systems, virtual workspaces, and cloud platforms such as AWS, Azure, or Google Cloud. • Proven experience leading endpoint management and automation initiatives using tools like Intune, MECM, Tanium, and PowerShell to enhance operational efficiency, security, and user experience. • Experience managing and improving enterprise security posture through vulnerability management, performance optimization, and proactive system troubleshooting. • Problem-solving experience and communication skills, with a track record of effectively collaborating across both technical and business teams. Incentives of NC State Employment: We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include: 12 Annual Paid Holidays and monthly accrual of vacation and sick leave North Carolina State Health Plan administered by Aetna Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision NC State Retirement (TSERS), 401(k), and 457 savings plans WeSave Employee Discounts Eligibility for the Public Service Loan Forgiveness Program Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the benefits link. It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full. Information should be provided in the appropriate areas to include all work experience, the beginning and ending dates of jobs worked, education with the graduation date, and certificates/licenses. Any information omitted from the application cannot be considered in screening for qualifying credit. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Supplemental and Contact Information: The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process and throughout employment. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax by the vacancy closing date. Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22. Our Agency uses the OSHR Recruiting and Posting of Vacancies Policy to fill positions subject to the State Human Resources Act with the most qualified individuals. All applicants must complete and submit a state application for employment using the Careers with the State of NC portal. **PLEASE NOTE** It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full. Information should be provided in the appropriate areas to include all work experience, the beginning and ending dates of jobs worked, education with the graduation date, and certificates/licenses. Any information omitted from the application cannot be considered in screening for qualifying credit. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. ***INCLUDE ALL RELEVANT EDUCATION AND WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION*** Attached resumes WILL NOT be accepted in lieu of completing this application and WILL NOT be used for screening for qualifying credit. "See Resume" or “See Attachment" within the fillable application sections WILL NOT be accepted and will be considered an incomplete application and will not be processed. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. To receive credit for your work history and credentials, you must list the information on the application form. For additional information about applications and processes with the state of NC, please visit: State Government Application Resources. For consideration for this vacancy, all applicants must complete an online application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. Re-Entry for Formerly Incarcerated Individuals Our Agency supports the Governor's Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified. Please note: This position is subject to a National and International Background Investigation and/or Fingerprinting as required by applicable law. By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and (or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30, GS 14- 122.1). Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. It is not necessary to contact the Human Resources Office to check the status of an application or possible interview. If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming; or Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming; or An equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Melissa Link Recruiter Email: MELISSA.LINK@COMMERCE.NC.GOV North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.