CommandLink

Compensation

Full Description

About Your New Role We are seeking a Managed Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available. Important: Mandarin fluency is required. Key Responsibilities Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services. Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems. Support the provisioning and onboarding of new customers for managed services. Collaborate with vendors to resolve support issues and ensure smooth service delivery. Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving. Maintain excellent customer relationships by delivering outstanding support. Mentor and train fellow engineers on complex technical issues and solutions. What You’ll Need for Success Bachelor’s degree or equivalent experience. 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred). CCNA/CCNP certifications are highly desirable. Strong command-line networking skills (Cisco, Fortinet, Juniper). Strong firewall configuration experience (Fortinet preferred). Deep understanding of BGP, OSPF, VRRP. Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles. Familiarity with SOC 2 compliance and processes. Why You’ll Love Life at Command|Link Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Generous Medical, Dental, and Vision coverage for full-time employees Flexible time off 401k to help you save for the future Fun events at cool locations Free DoorDash lunches on Fridays Employee referral bonuses to encourage the addition of great new people to the team Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.