CommandLink

Compensation

Full Description

About your new role: The Account Manager is responsible for owning and growing a portfolio of CommandLink customers, serving as the primary commercial point of contact throughout the customer lifecycle. This role blends relationship management, revenue expansion, and strategic account planning to drive retention, upsell, and long-term partnership growth. You will proactively engage mid-market and enterprise customers through consistent communication, executive business reviews, and consultative account planning. The goal is to maximize customer value while expanding wallet share through upgrades, cross-sell, and renewals, contributing directly to revenue growth and maintaining CommandLink’s industry-low churn rate. You’ll partner closely with Sales Directors, engineering resources, and sales leadership to identify opportunities, execute expansion strategies, and deliver a best-in-class customer experience. Key Responsibilities: Own a defined portfolio of mid-market and enterprise accounts with accountability for retention, expansion, and overall revenue growth. Build and maintain strong relationships across customer organizations, including executive stakeholders. Lead QBRs/MBRs to align on performance, roadmap initiatives, and growth opportunities. Identify and drive upsell, cross-sell, and upgrade opportunities in partnership with Sales Directors and internal teams. Develop and execute strategic account plans that support customer objectives and CommandLink revenue goals. Maintain proactive communication to stay ahead of customer technology initiatives and position CommandLink as a long-term strategic partner. Manage CRM, quoting tools, sales automation platforms, and KPI dashboards to ensure pipeline accuracy and performance visibility. Act as the escalation point for commercial issues, ensuring fast resolution and clear communication. Contribute positively to company culture while supporting cross-functional initiatives that enhance the customer experience. Takes on additional responsibilities and projects as needed to support the success of the team and organization. What you'll need for success: 2+ years of experience in account management, customer success, or customer lifecycle revenue ownership within telecom, cloud communications, networking, security, or managed services. Proven track record of meeting or exceeding revenue retention, upsell, and expansion quotas. Experience managing full customer lifecycles including deployment, installation, renewal, and expansion. Strong executive presence with experience leading presentations, QBRs, and customer-facing strategy discussions. Experience selling or supporting Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network/Internet Services, Managed Services, or related software solutions. Strong proficiency in CRM systems, Excel, and business productivity tools. Confident negotiator with a consultative, solutions-oriented approach. Self-motivated, highly organized, and comfortable managing proactive outreach and pipeline development. Ability to perform under pressure while consistently exceeding revenue and retention targets Why you'll love life at Command|Link Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Generous Medical, Dental, and Vision coverage for full-time employees Flexible time off 401k to help you save for the future Fun events at cool locations Free DoorDash lunches on Fridays Employee referral bonuses to encourage the addition of great new people to the team Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held. At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role. AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.