$47K - 56K a year
Lead field teams in content restoration projects ensuring safety, quality control, client communication, inventory management, and training.
Must have 3 years content restoration experience, IICRC certification, ability to relocate to Columbia SC, and strong leadership and communication skills.
Join the Rytech Restoration of the Midlands Team as a Content Operations Manager in the Content Restoration Industry!Are you ready to transform your career into a meaningful and fulfilling journey? At Rytech of the Midlands, we don't just offer a job title; we provide an opportunity to be part of a higher purpose. As a passionate and dynamic leader, you're invited to join us as a Production Manager and contribute to our mission of helping communities overcome disaster in their Residential and Commercial property.Passion for Content Restoration: If you're passionate about content restoration, we want your expertise to be a driving force in our expanding companyExperienced and Knowledgeable: Bring your leadership experience and knowledge to the forefront as you lead teams towards measurable outcomes and objectivesExceptional Communication Skills: Whether addressing a team of 20 or engaging with clients. Showcase your communication skills with at least one year of experience in speaking, teaching, or developing groupsOperational Skills:Restoration Industry Practices in Content Restoration is a mustAbility to assess the situation to properly set up equipment and tools according to industry standardsStrong work ethic and ability to coach and train direct reportsEnCircle and Mica Software Experience a PlusAble to work well with customers, insurance adjusters, and build positive relationships while being firm and fairEligible to operate a motor vehicle per vehicle policy and reliable transportationMust be able to identify Product (consumables), usage, and disposal requirements with trainingDetail-oriented with a commitment to qualityPhysical Requirements: Access and mobilize cleaning for fire and water damaged materials and ability to lift and carry objects up to 50 pounds or higher.Interpersonal and Communication Skills:Strong communication skills and conflict management are key for successProven leadership experience, a knack for teaching, training, and motivating teamsProficiency in current business software technologies and a quick learner of new softwareCustomer service, administrative, verbal, and written communication skillsResult-Driven attitude with a process- and results-driven mindsetResponsibilitiesLeadership and Oversight: Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintainedProduction Workflow: Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development and taking ownership from scope or schedule assignmentContents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractorsInventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessmentsQuality Control: Ensure that restored contents meet quality standards and client expectationsCommunication and Coordination: Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logisticsClient Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic mannerSafety: Maintain a safe and clean work environment, adhering to safety protocols and regulationsLogistics and Inventory: Manage logistics, inventory levels, and ensure vehicle maintenance to keep operations running smoothlyTraining: Keep up to date with industry trends, equipment, and techniques related to contents restorationPerforms all other responsibilities assigned by managementWe offer a competitive salary range of $46,588.59 - $56,106.70 per year and benefits including health insurance, life insurance, paid time off, and vision insurance.Requirements:Content Restoration: 3 years (Required)IICRC Certification (Required)Ability to Commute: Columbia, SC 29203 (Required)Ability to Relocate: Columbia, SC 29203: Relocate with an employer provided relocation package (Required)Bennifits Of Working With Us:Recession Proof Industry Providing The Opportunity To Give BackCompetitive Compensation and BenefitsIndustry Training and Advancement Opportunities #J-18808-Ljbffr
This job posting was last updated on 10/8/2025