Coin Meter Company

Compensation

Full Description

Coin Meter is seeking a hybrid/weekend Dispatcher Customer Service Representative for a who thrives in a fast-paced, team environment. We’re a locally owned commercial laundry equipment distributor. There are two main things we love: 1. Simplicity and 2. Our customers. If you like it so far, keep reading. The Dispatcher Customer Service Representative is responsible for being the first point of contact for Coin Meter customers and maintain a positive and professional atmosphere. Essential Duties: • Provides customer service in person and over the phone to Coin Meter clients, apartment residents, managers and owners. • Dispatches field personal to various job sites. • Assists with administrative tasks as needed. • Answers incoming phone calls and directs them to the appropriate departments or individuals. • Provides accurate and helpful information to clients, vendors, and other callers. • Receives service requests and work orders from clients via phone, email, or internal systems. • Monitors field personnel's status and provides updates to clients as needed. • Coordinates with the operations team to schedule appointments and service calls. • Addresses client inquiries and resolves complaints in a courteous and timely manner. • Assists clients with managing their service requests. • Maintains accurate and up-to-date records of client interactions and service activities. • Assists with data entry and record-keeping tasks as required. • Supports other administrative functions, such as filing, organizing documents, and preparing reports. • Answers and troubleshoots basic customer service requests relating to laundry payment systems. • Maintains punctual, regular, and predictable attendance. • Works collaboratively in a team environment with a spirit of cooperation. • Respectfully takes direction from Manager. Coin Meter’s culture is built on a foundation of teamwork and entrepreneurial drive. While each staff member has clear responsibilities in fulfilling our mission, we promote, expect, and reward a small business culture and work ethic where no task is above or below any individual. Company DescriptionCoin Meter Company is a multifamily property and campus housing laundry room specialist company that offers coin and card-based laundry equipment and route service. Innovative new products and equipment are options for owners to ensure that common area laundry rooms are easy for residents and profitable for owners. With Coin Meter Company, you get a 50+ year Portland, Oregon-based corporate office, along with experienced, manufacturer-trained service technicians and customer service teams that operate in Oregon and Washington. Our regional-focused business ensures faster response to machine downtime, more money in an owner's pocket and better service to residents.