Cognizant

Compensation

Full Description

As a D365 CRM Business Analyst, you will make an impact by managing and optimizing our Dynamics 365 infrastructure. You will be a valued member of the team and work closely with the LS team. In this role, you will: As a Microsoft Dynamics CRM Sr. Business Analyst, you will be part of a Cognizant team that is focused on the delivery and implementation of Microsoft CRM / XRM solutions for Cognizant's clients. You will spend a majority of your time consulting directly with our clients and developing line of business solutions. You will also have the opportunity to work with the latest Microsoft technologies and solutions in enterprise-level environments Elicit detailed functional / business requirements from users and sponsors. Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs Work on a large Dynamics CRM D365 project and transition into roles with increasing responsibility on the growing CRM team. Work with developers to understand the designs and validate that the software solution will satisfy the business needs. Conduct functional testing of implemented applications, and provide the initial support of these applications when moved to production. Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes. Make software configuration changes to support business processes. Assist CRM Project Manager in status reporting and project milestone tracking. Assist in coordinating project activities and deliverables across other team members. Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams Provide post-implementation support. Work model: We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered Minimum of 10 years of experience in a Business Analyst role Direct experience with enterprise CRM applications Ability to document As Is processes and work with Business units to develop to Be processes work with Business teams to gather and understand detailed functional requirements work closely with IT teams to ensure CRM designs are aligned with Business objectives Assist in converting requirements into designs / configurations for CRM develop testing, review and implementation plans with the CRM project manager, Business groups, user groups Provide post-implementation support for implemented solutions Have worked on Agile Projects Have played Scrum Master role Specific Requirements Bachelor’s degree or equivalent experience Previous experience with CRM and ERP systems Good understanding of Marketing, Sales, and Customer Service processes Demonstrated organizational skills in terms of project management, meeting facilitation and definition of solutions with the business. Strong interpersonal communication skills (verbal and written), including the ability to articulate business solutions. Person must also have the ability to communicate with technical teams to develop and configure solutions. Strong competency in basic Microsoft office applications as well as Visio, Access, and MS Project, JIRA We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Salary and Other Compensation: Applications will be accepted until October 29, 2025. The annual salary for this position is between $79,240 to $133,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-KM1 #CB #Ind123 “Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”