Coastal

Compensation

Full Description

Internal Communications Lead We are seeking a dynamic and experienced Internal Communications Lead to join our team. As our company embarks on an exciting phase of accelerated growth and transformation, this role is critical to ensuring our most important asset—our people—remains informed, engaged, and supported. You will design and execute change management strategies and internal communication plans that foster transparency, build awareness, and drive successful adoption of new strategies, processes, and cultural initiatives across the organization. This is a highly visible role requiring a strategic mindset, exceptional communication skills, and a deep passion for the employee experience. Role Responsibilities: • Design and lead a holistic organizational change management strategy for major company-wide initiatives (e.g., organizational redesigns, technology rollouts, large-scale process improvements). • Define metrics and mechanisms to measure the effectiveness of change management activities and communication efforts, ensuring high adoption rates and positive employee sentiment. • Partner directly with senior executives and project sponsors to coach them on their active and visible roles in leading change. • Enable two-way engagement, moving beyond broadcast communications to foster dialogue. • Drive the internal communications strategy for the entire organization, ensuring all internal messaging is consistent, compelling, and aligned with company values and strategic goals. • Oversee the creation and distribution of high-quality, engaging content across multiple channels with a focus on transparency and clarity. • Design and scale repeatable executive and employee communications programs that can grow with the company, establishing operating models, best practices, and standards. • Leverage internal communications to actively reinforce desired behaviors, company culture, and core values during the period of growth and transformation. • Support cascading communication across the organization to effectively communicate change to their teams. • Collaborate closely with other departments (e.g., Delivery Excellence, Sales Excellence, People & Culture, Marketing, IT, Finance) to ensure cohesive external and internal narratives during periods of significant change. • Support Knowledge management strategy and innovation roadmap in partnership with Innovation team Experience/Skills Required: • Bachelor's degree in Communications, Business, Organizational Development, Human Resources, or a related field. • 8+ years of progressive experience in Internal Communications, Change Management, or Organizational Development, with at least 3 years in a similar capacity. • Experience of previous large-scale organizational change initiatives from conception through successful adoption (experience within high-growth or M&A environments is a strong plus). • Exceptional writing, editing, and verbal communication skills with the ability to distill complex information into clear, concise, and persuasive messaging for diverse audiences. • Must have full-time permanent US work authorization Additional Preferred Experience/Skills: • Bachelor’s Degree preferred, or equivalent experience • Familiarity in the Salesforce ecosystem • Change Management Certification (e.g., Prosci/ADKAR, CCMP). • Experience working directly within or in very close partnership with a People & Culture/HR team. • Familiarity with modern internal communication platforms (e.g., Slack, SharePoint, Intranet solutions).