Cloudinary

Compensation

Full Description

Job Description: • Serve as the day-to-day point of contact for travelers and travel managers, offering support and guidance on travel-related inquiries. • Subject Matter Expert in all Solutions Travel tools and offerings. • Assist travelers in navigating our platform, troubleshooting issues, and ensuring a positive user experience. • Maintain accurate records of Customer interactions, issues, and resolutions. • May participate in Customer quarterly business review meetings, prospect meetings and other Customer facing touch points. • Proactively reach out to travelers to gather feedback, understand their challenges, and identify opportunities for improvement. • Provide recommendations on optimizing travel plans and utilizing available features. • Maintain atmosphere of continuous improvement. • Establish and track key performance indicators (KPIs) for the Client Success Team. • Address customer issues and concerns in a timely and effective manner, collaborating with internal teams to find resolutions. • Ensure a high level of Customer satisfaction by going above and beyond to meet their needs. • Collaborate with internal departments to address client needs and enhance the overall client experience. • Build and maintain relationships with key suppliers that aid in servicing joint travelers. • Work closely with sales, operations, and customer success teams to ensure a cohesive and positive Customer experience. • Provide insights and feedback to contribute to the continuous improvement of our services. • Collaborate with team members to develop and implement effective client management strategies. • Supports onboarding and training of new employees. Requirements: • Corporate travel management agency and industry experience required. • GDS expertise needed (multi preferred). • Bachelor's degree in Business, Hospitality, related field or equivalent experience. • Proven experience in customer support or client success roles. • Exceptional communication and interpersonal skills. • Strong problem-solving abilities and a customer-first mindset. • Familiarity with corporate tools is a plus. • Competency in Microsoft products; Word, Excel, PowerPoint. • Competent analytical skills. • Strong project management skills. • Comfortable with client-facing decision makers and representing the brand externally. Benefits: • Competitive salary and performance-based incentives. • Full benefit package to include health and retirement benefits. • Opportunities for professional development and career advancement. • A collaborative and dynamic work environment. • Fully remote with flexible hours.