Cloud for Good

Compensation

Full Description

The Account Director, Professional Services, is responsible for leading and managing Cloud for Good’s nonprofit or education consulting teams. They manage teams of consultants, lead projects as engagement managers, and direct the Professional Services practice in partnership with other leadership team members. Successful candidates will be highly experienced in deploying Salesforce solutions for nonprofit or higher education organizations, have strong project management skills and the ability to juggle multiple projects at one time. We are also seeking experienced people managers and leaders. Location: Virtual: Home-based office in the USA or Canada. Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship. Account Growth Responsibilities: • Maintain and grow assigned client portfolio with annual revenue targets through identification of organic growth opportunities • Responsible for achieving client KPIs and ensuring overall client satisfaction • Build strong, long-lasting relationships with key stakeholders by understanding their ecosystem and business goals • Act as a trusted client advisor for any questions, challenges, escalations • Create proposals and SOWs to drive account growth, facilitate client presentations to promote capabilities, and lead presentations and communication to senior and executive level audiences on complex projects • Accountable for account planning development • Participate in pre-sales activities, in alignment with Sales and in partnership with Services Leaders, such as reviewing scopes and preparing pitch decks • Support the development of scalable implementation models to support Cloud for Good’s client base • Gather feedback and best practices from client engagements to improve and refine Cloud for Good’s Service Offerings Services Practice Responsibilities: • Manage a team of professional services staff, providing coaching and professional development through periodic 1:1 and team meetings. • Participate in consulting projects as a senior resource (Engagement Manager, Program Manager). Maintain a billable quota of 10-20% • Participate in the performance management process through goal setting and performance reviews for staff • Support the resource planning, cross-company visibility, and profitability model for professional services through direct project management and for monitoring projects under your team’s responsibility • Monitor and message internal expectations on key business metrics such as delivery of service, client satisfaction, and system performance • Work with clients and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction • Collaborate with all functional areas of the business to ensure effective knowledge sharing and team participation in Cloud For Good’s growth • Act as a role model for Cloud for Good’s culture and values – actively build positive team culture • Serve as a public face for Cloud for Good. You may be asked to assist in marketing activities, such as writing blogs, participating in digital and in-person events and writing customer success stories. • Maintain high levels of current skills in software-as-a-service (SaaS) architecture, solution design, and salesforce.com technologies and best practices • Serve as a member of Cloud for Good’s Leadership Team • Responsible for managing a billable revenue quota • Supporting the Nonprofit or Higher Education practice in achieving annual targets by participating in pre-sales activities Qualifications and Education Requirements • 6+ years experience in client services, and/or consulting services. • 3+ years experience managing Salesforce implementations or services engagements in a consultative model. • Minimum 3 years managing customer deployment and/or professional services engagements in a consultative model. • Experience in Agile Delivery Methodology • Demonstrated experience developing and implementing professional services best practices. • Prior experience managing staff in a project or professional services environment. • Must show a commitment to customer satisfaction. • Bachelor’s degree in a related field or equivalent education/experience required. Preferred Skills • Salesforce Partner Track Certification (Consulting certification) • Proven experience leading clients and engagement teams through complex solution implementations. • Ability to lead simultaneous initiatives in an entrepreneurial culture. • Multi-task oriented with desire to work in a fast-paced environment. • Excellent written and verbal communication skills. • Strong, proactive leadership skills. Working Successfully at CFG Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner. • Travel Requirements • * All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 20% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation. • Work Environment • * Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone). • Client Time Zone Alignment • * As a team member, you may be required to adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role. Disclaimers • Equal Opportunity Commitment • At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. • Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment. • Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. • We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you • Use of AI in Interviewing • At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process. • Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process. • We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.