Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will provide training and resources to help customers fully leverage Close’s features. - You will troubleshoot and resolve customer issues promptly to maintain high satisfaction levels. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role, preferably in SaaS. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust. - You have a solid understanding of CRM software and sales processes. - You are highly organized and able to manage multiple customer accounts effectively. - You demonstrate problem-solving skills and a proactive approach to customer challenges. - You are comfortable working in a fully remote environment and managing your time independently. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with Close CRM or similar sales-focused platforms. - Background in sales or marketing that complements customer success expertise. - Knowledge of data analysis tools to track customer metrics and trends. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!