Clipper Magazine LLC

Compensation

Full Description

The Opportunity We are seeking a Sr. Director of Regional & Global Sales Operations & Support to lead and evolve the teams, processes, and programs that power our sales engine. This executive will oversee both sales service delivery and core sales operations-balancing day-to-day execution with long-term scalability. With accountability across regional and global support hubs, this leader will be responsible for driving operational excellence, elevating service to sellers and clients, and ensuring disciplined process management, reporting, and alignment with senior leadership priorities. Why It Matters This role sits at the intersection of service delivery, operations, and strategy. The Sr. Director will shape the sales support model, scale global operations, and deliver executive-ready insights that directly impact revenue growth, cost efficiency, and client satisfaction. By balancing strategic vision with operational discipline, this leader will ensure ValpakClipp's sales teams are positioned to thrive in a competitive marketplace. This is a remote role; however, candidates must be located within Tampa/St Petersburg to attend quarterly in-person team meetings at our office in St Petersburg, FL. What You'll Do • Sales Service Leadership: Lead and develop regional and global sales support teams, ensuring high-quality execution and a culture of accountability, responsiveness, and collaboration. • Global Oversight: Manage the continued expansion and performance of international support hubs, integrating global operations seamlessly with U.S. teams and aligning them with business objectives. • Sales Operations Execution: Oversee end-to-end sales operations processes, including order flow, contract management, system optimization, and compliance with SLAs. • Executive Communication & Reporting: Provide senior leadership with clear, data-driven reporting on performance, risks, and opportunities. Develop dashboards and KPI reporting that measure service quality, case resolution, and sales enablement outcomes. • Process Management & Mapping: Design, document, and implement standardized workflows and SOPs across regional and global teams. Continuously refine processes to remove friction and improve scalability. • Cross-Functional Leadership: Partner with Sales, Client Services, Finance, Operations, and IT to align priorities, resolve bottlenecks, and enable revenue growth through operational excellence. • Change & Transformation Leadership: Drive adoption of new tools, systems, and processes. Lead change management initiatives that balance seller productivity, client experience, and cost efficiency. Requirements What We're Looking For • 7+ years of progressive leadership in sales operations, sales support, or business process management. • Demonstrated success leading both sales service and sales operations teams in complex or global organizations. • Strong expertise in CRM platforms (Salesforce preferred), case management systems, and reporting tools. • Proven ability to design and implement scalable processes, workflows, and reporting frameworks. • Executive-level communication skills with the ability to influence across frontline teams and C-level leaders. Preferred Experience • B2B, media, or SaaS industry experience. • Experience managing offshore/global operations, including vendor partnerships. • Track record of leading transformation initiatives, including automation, process redesign, and sales enablement rollouts.