ClinicMind

Compensation

Full Description

The SuperPool Team Lead (TL) will oversee a group of Onboarding Account Managers (OAMs) while also directly managing a portfolio of client accounts. The TL ensures adherence to ClinicMind’s Onboarding Lifecycle, provides coaching and support to OAMs, and maintains accountability for client satisfaction, efficiency, and successful go-lives. This role requires balancing leadership responsibilities with hands-on client management, acting as both a coach and role model for the team. Key Responsibilities Team Leadership • Manage and mentor a pool of OAMs, ensuring they adhere to ClinicMind’s onboarding processes and standards. • Provide ongoing coaching, feedback, and performance reviews to OAMs. • Monitor client progress across the team, intervening early to address risks and escalate when needed. • Lead by example through direct client work, modeling best practices for communication, planning, and problem-solving. • Support workload distribution, helping balance accounts across the team to ensure timely client success. Required Skills & Qualifications • 3+ years in account management, client onboarding, or project management (healthcare/tech preferred). • Previous experience mentoring, training, or managing a team. • Strong organizational and time-management skills. • Excellent communication skills, with the ability to guide clients through change. • Proficiency in Salesforce, Google Suite, Slack, and productivity tools. • Ability to manage escalations, resolve conflicts, and keep clients on track. • Strong understanding of the ClinicMind Onboarding Lifecycle and training framework. Key Competencies for Success • Leadership: Inspires confidence, holds team accountable, and develops others. • Client-Centered Mindset: Keeps client goals at the forefront while enforcing best practices. • Problem-Solving: Anticipates risks, creates clear action plans, and follows escalation procedures. • Adaptability: Balances multiple client and team priorities in a fast-paced environment. • Communication: Clear, empathetic, and supportive with both clients and internal teams.