CleverTap

Compensation

Full Description

Account Manager Location: San Francisco, USA (Hybrid – 2x per week in-office) Department: Sales Reports to: Sales Director About Us At CleverTap, we are transforming the way brands engage with their users. As a global leader in mobile marketing automation and engagement, we empower consumer brands to create truly personalized, real-time experiences at scale. With a footprint in over 100 countries and customers ranging from fast-scaling startups to global enterprises, we’re building the future of Martech—smarter, faster, and more human. Join us in our San Francisco office and help shape how leading brands in North America grow customer loyalty and lifetime value through data-driven engagement. About the Role We’re looking for a dynamic Account Manager to manage and grow a portfolio of Mid-Market customers in North America. In this role, you’ll be responsible for driving revenue growth through renewals, upsells, and cross-sells by becoming a strategic partner to your customers. You will collaborate closely with Customer Success, Product, Marketing, and Pre-Sales teams to ensure customers realize the full value of CleverTap. This is a hybrid position, with the expectation of being in the San Francisco office at least 2 times per week. Key Responsibilities Own the Relationship: Build trusted, long-term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention. Drive Growth: Identify opportunities for account expansion through additional modules, channels (Push, Email, WhatsApp), and higher MAU tiers. Be a Strategic Advisor: Deeply understand your customer’s business goals, KPIs, and marketing strategy. Map CleverTap’s solutions to their needs. Renew and Expand: Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk. Collaborate Across Teams: Partner with Customer Success, Onboarding, Pre-Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion. Forecast and Report: Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals. Be a Product Champion: Stay updated on product releases and market trends to better advise customers and counter competitors. Requirements Minimum 2yrs, preferred 5+ years of experience in Account Management, Customer Growth, or Post-Sales SaaS roles. Direct ownership of renewals and expansion quota (not just relationship management). Experience managing mid-market and/or enterprise customers. Strong commercial skills: renewal negotiations, value-based expansion conversations. Comfortable working with marketing, product, data, and technical stakeholders. Experience in B2B SaaS; MarTech/CDP/CRM experience strongly preferred. Preferred Qualifications Experience in Martech, Mobile, or Communication SaaS platforms. Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and WhatsApp. Understanding of marketing metrics like retention, CLTV, and conversion rates. Why join us? - Be a part of a global growth stage startup - Work in a fast-paced, dynamic environment where your contribution matters - You are passionate about technology and its impact on the high growth mobile technology space - Innovate at scale, with learning opportunities What is working at CleverTap like? - Be a part of a global category creator - Hyper growth B2B SaaS startup - Work in a fast-paced, dynamic environment where your contribution matters - Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team - Accountability and driving outcomes is the key to success - Your career here is limited by you and nothing else - Teamwork trumps individual success - You are passionate about experience technology and its impact on enabling growth - Innovate at scale, with learning opportunities and having fun along the way! About CleverTap: CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale. Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/ X: https://twitter.com/CleverTap If you think you’d be a good fit for this role, we’d love for you to apply! CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers. We're excited to showcase what we have to offer! This role offers $150,000–$210,000 in total on-target earnings, combining a base salary of $90,000–$126,000 with a commission target of $60,000–$84,000 for meeting quota. Final compensation will reflect your experience and role level.