Cleveland Clinic

Compensation

Full Description

This is a remote position for Florida applicants only. Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Exceptional care is a team effort – both at the bedside and in an office. As a Manager of Patient Flow, you will support and lead the Regional Transfer Center that helps facilitate transfers to and from Cleveland Clinic facilities. Caregivers in this position will oversee bed management and transfer for our Florida market. Caregivers in this role will work Monday through Friday 8:00am to 5:00pm with 24/7 availability. A caregiver who excels in this role will: • Manage department personnel and operations in patient flow and throughput. • Ensure appropriateness of scripts, assessment criteria, and follow-up procedures. • Oversee the accurate processing of inbound and outbound calls. • Ensure appropriate referrals, entry of caller demographics, and the generation of outgoing correspondence. • Facilitate patient/customer interrelations within the Health System at all levels, including providers and provider office caregivers. • Identify and resolve issues affecting patient flow across health system. • Facilitate and maintain positive working relationships with medical, nursing and support departments within the organization by fostering communications regarding program direction and initiative, soliciting stakeholders' input, and proactively communicate with senior management. • Manage staffing to ensure appropriate allocation and compliance with goals and objectives. • Monitor quality and financial performance. • Supervise and control budgets. • Ensure departmental compliance with applicable local, state, national regulatory bodies, such as The Joint Commission, Centers for Medicare & Medicaid Services, and Ohio Department of Health, and departmental standards. • Monitor internal processes essential to capacity management, such as resource allocation and issue resolution • Analyze programs and processes to recommend strategies to improve metrics and cost savings. • Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application. • Complete performance management processes for the team. • Develop, monitor and implement programs to enhance the patient experience, develop skills and improve scope of service. • Participate in managers' meetings and relevant committees both within and outside the department as assigned. Minimum qualifications for the ideal future caregiver include: • Bachelor’s degree in health administration, business administration or a related field • Current state licensure as a Registered Nurse (RN). • Two years clinical experience (i.e. RN, Paramedic or other allied health field) Preferred qualifications for the ideal future caregiver include: • Two years supervisory or management experience in a healthcare setting • Working knowledge of hospital ADT and bed management software programs Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: • Manual dexterity sufficient to operate office equipment. • May require extended periods of sitting, standing and walking. • Must be able to walk to attend meetings; must have normal or corrected vision to normal range. • Ability to clearly communicate by phone and in person. • Requires daily travel to multiple sites and physician offices. Personal Protective Equipment: • Follows Standard Precautions using personal protective equipment. Pay Range Minimum hourly: $36.80 Maximum hourly: $56.13 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.