CLEAResult

Compensation

Full Description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description Job Description This position is remote and can be located anywhere where posted. We are looking for a talented individual… To join our team as an ICS Team Lead supporting our Integrated Customer Services team. You’ll serve as the first line of support for customer escalations and Specialist questions while helping ensure we meet program deliverables and internal KPIs. This role is part leadership, part coaching, and always focused on people and process improvement. How we’re different… • You’ll lead in a people-first, mission-driven organization • No two days are the same: program support varies and demands flexibility and cross-functional knowledge • You’ll serve as a Subject Matter Expert (SME) and quality champion • You’ll contribute directly to climate-positive work, helping customers take action toward energy efficiency • Your leadership supports both real-time performance and long-term team development What you can apply Day 1… • Experience leading or coaching a team in a contact center or customer service environment • Strong communication and performance-monitoring skills • Comfort handling escalated calls, reviewing QA metrics, and guiding real-time decisions • Commitment to safety, service quality, and operational excellence • Confidence navigating customer service platforms and reporting tools Exciting candidates have… • High School Diploma or GED (required) • 3–5 years in customer service and/or data entry • Strong keyboarding and data accuracy skills • Demonstrated ability to manage multiple tasks in a fast-paced environment • Experience with Microsoft Office suite • Excellent listening, verbal, and written communication skills • A resilient, energetic, and resourceful mindset • Previous experience as a team lead, SME, or senior rep is a plus • Bilingual (English/Spanish) a plus • BPI Certificate of Knowledge preferred Expectations: • Monitor real-time staff performance and take steps to ensure KPIs are met • Serve as first-line support for Specialist questions and escalated customer issues • Complete quality reviews and follow QA processes • Support new process rollouts and ensure team adoption through knowledge checks • Provide ad hoc training and coaching as needed • Use internal chat systems to support live operations • Collaborate with the Supervisor to execute day-to-day team operations • Submit and track IT issues on behalf of the team • Report attendance issues and exceptions to Workforce Management • Foster a team-oriented culture rooted in kindness, transparency, and performance Remote Work Requirements: We provide: • Laptop, software, and necessary equipment You provide: • Dedicated home office space, free from interruptions • Two power connections • Hardwired internet connection with minimum speeds: 10 Mbps upload / 20 Mbps download / 99% latency Note: You must be available for your full scheduled shift. This includes no flexibility for personal errands or caregiving during work hours. Compensation: $20–$22 / hour (depending on experience) + $65 / month internet stipend Additional Job Description Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Accommodations are available for unvaccinated candidates. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. Compensation Range $17.75 - $25.05 Currency USD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.