CLEAResult

Compensation

Full Description

Job Description: • This is an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! • Each customer interaction focuses around energy efficiency • You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates • Each call can be a different utility customer and require a different type of service • Wide range of support scripts – verbatim, talking points, or simple usage guides • Some programs utilize chat/email interactions with customers • Personal performance data and progress accessible in real time Requirements: • High School Diploma or GED (required) • Ability to type 35+ WPM • No attendance or punctuality concerns • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred • Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude Benefits: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career