ClearBridge Technology Group

Compensation

Full Description

Our client, a professional services and consulting partner, is looking to hire a Service Desk Technician – Tier 3 for a 6-month contract position. The consultant will work remotely and will act as a senior technical escalation point, bridging the Service Desk, Infrastructure, and Engineering teams. The consultant will lead the resolution of complex issues, design and implement technical solutions, and mentor Tier 1 and Tier 2 staff to build overall team capability. This role requires expert-level troubleshooting skills, strong communication, and disciplined follow-through. The consultant will also contribute to strategic initiatives such as automation, standardization, and service improvement, ensuring the delivery remains consistent. Responsibilities • Serve as the top-tier escalation point for advanced incidents and problems impacting client environments. • Lead technical analysis, diagnosis, and resolution for complex infrastructure, network, and cloud issues. • Act as liaison between Service Desk and Engineering teams to ensure smooth knowledge transfer, process consistency, and communication alignment. • Analyze client IT systems, identify inefficiencies, and recommend optimized solutions and improvements. • Plan, coordinate, and execute infrastructure projects, rollouts, and upgrades with precision and accountability. • Implement and manage automation using PowerShell, Azure CLI, or similar tools to streamline deployment and monitoring. • Oversee daily monitoring of NOC alerts and ensure timely remediation of critical events. • Submit and manage change requests; adhere to ITIL best practices for change and incident management. • Develop, document, and maintain Standard Operating Procedures (SOPs), architecture designs, and technical knowledge base articles. • Mentor Tier 1 and Tier 2 technicians — providing training, guidance, and technical oversight to strengthen service delivery. • Coordinate allocation of team resources to meet project, deployment, and support objectives. • Participate in strategic reviews of client environments to enhance performance, scalability, and reliability. Required Skills • Bachelor’s degree in Computer Science, Information Systems, or related discipline (or equivalent experience). • 5–7 years of experience managing technology infrastructure and IT operations within an MSP or enterprise environment. • Expertise in Windows Server, Azure architecture, networking, virtualization, and Active Directory. • Strong experience with Azure Resource Manager (ARM), Azure Virtual Network, and Azure Active Directory. • Proven experience with scripting and automation tools (PowerShell, Azure CLI, or equivalent). • In-depth knowledge of ITSM platforms (ConnectWise, HaloPSA, ManageEngine, etc.). • Strong project management, documentation, and communication skills. • Ability to lead cross-functional efforts, manage escalations, and meet tight deadlines with urgency and precision. • Willingness to participate in after-hours, weekend, or on-call rotations as needed. • Ability to travel to client sites. Desired Skills • Microsoft Azure Administrator or Solutions Architect certification. • Experience with other cloud platforms (AWS, Google Cloud). • Working knowledge of enterprise architecture frameworks (TOGAF, Zachman). • ITIL certification or equivalent process knowledge. • Prior consulting or client-facing experience in a managed service environment. ClearBridge Technology Group is an Equal Opportunity Employer. We Offer Excellent Benefits And Compensation Packages. The expected hourly rate range for this role is: $52 per hour The posted range is an estimate, the actual compensation offer will be based on the candidate’s experience, skills, qualifications and will be in line with internal equity.