Clear Star

Compensation

Full Description

Job Description: • Oversee order fulfillment, order review, and compliance-related processes to ensure timely and accurate results • Evaluate department efficiencies and implement workflow strategies that optimize resources, reduce friction, and support SLA and quality commitments • Partner closely with the Compliance team to interpret requirements and adapt workflows to maintain alignment with regulations and industry standards • Oversee the collection, analysis, and reporting of quality and productivity data to drive informed decisions and performance • Ensure escalations are addressed timely through effective collaboration with other departments to maintain service reliability • Identify and resolve operational bottlenecks and streamline procedures • Foster a positive team culture through strong communication, training, mentoring, and support for continuous learning • Guide and coach Records Specialists through performance management, expectation setting, and ongoing development to support professional growth and consistent policy adherence Requirements: • Bachelor’s degree preferred or equivalent experience • 4+ years of experience working at a Consumer Reporting Agency • 2+ years managing a team of people • Familiarity with employment screening processes and related regulations • Competence in interpreting business data and identifying actionable insights • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection • Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred Benefits: • paid healthcare and life insurance premiums • low-cost dental and vision insurance • company-paid basic life insurance • company-paid Short-Term Disability policy • employee assistance program • 401(k) matching up to 4% • time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • Searching for Stars Employee Referral Program