Clark Creative Solutions

Compensation

Full Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills. Responsibilities: - Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues - Maintain a high level of professionalism and empathy while interacting with customers - Have at least 2 years’ professional experience in Customer Service/ Call Center environment. -Must be able to handle all outbound and inbound calls for the Call Center. -Must be fluent in English, read, write and converse in English. - Must have both oral and written communication skills. -Must have experience answering the phone proficiently and professionally. -Must be able to respond to client’s inquiries. -Must be able to follow up on customer calls. - Must be able to identify and escalate priority issues. -Must have Microsoft and Adobe experience. - Must be able to pass a background check/ government clearance. - Must have maximum experience in a high-volume call center environment. - Must have a high school diploma or higher. -Must have minimal experience in skip trace. - Perform data entry tasks to update customer information in the system - Analyze customer situations to determine the best course of action and provide appropriate solutions - Follow phone etiquette guidelines to ensure positive customer interactions Experience: - Previous experience in a call center or customer service role is preferred - Familiarity with medical terminology and medical office procedures is a plus - Strong data entry skills with attention to detail - Excellent verbal and written communication skills - Ability to analyze customer situations and provide effective solutions This is a Full-time in person position Monday through Friday from 8:30 – 5:00 PM EST except for Federal holidays. Join our team as a Call Center Representative and make a difference in the lives of our customers. Apply today! Job Types: Full-time, Contract Pay: $18.01 - $20.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: Silver Spring, MD