Claritev

Compensation

Full Description

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!   JOB SUMMARY: This position is responsible for performing various internal development operational systems actives. The Application Support team is a second level between support team that works between the Enterprise Service Desk and Application Development and other third level teams. As part of the Application Support Team (AST), this position will be engaged in Incident Triage and resolution as well as Problem Analysis and root cause determination. The incumbent will also be responsible for completing any needed service requests that are assigned as well as participating in testing of IT services during major change implementations and periodic maintenance. Specific support tasks for different applications may vary.     JOB ROLES AND RESPONSIBILITIES: 1. Provide support for all systems supported by the Application Support Team including second level incident triage, incident resolution, and root cause analysis of Problems. . 2. Work with other Technology Support Teams to monitor system availability, scheduled jobs and analyze daily work processes Observe failure trending and escalate re-occurring issues. 3. Generate complex SQL queries to correct, review, and report on claims and jobs. 4. Consult with users to identify current operating procedures and clarify program objectives. 5. Design user interfaces and relational databases for customer-facing applications, including implementing application logic, writing code, and performing debugging and corrections. 6. Observe day to day trending and escalate re-occurring issues. 7. Function as a technical advisor and mentor to aid Application Support Analysts. 8. Maintain AST’s daily monitoring duties 9. In partnership with the Service Desk, manage communication for escalated issues with customer impact and assist with development and rollout of these communications 10. Ensure that customer issues are escalated with required information needed by technical teams within agreed operational levels, and follow up to ensure resolution of escalated inquiries 11. Engage in proactive Problem Management by understanding and analyzing incident data, correlating with observations from daily support activities, and recommending solutions to minimize recurring incidents 12. May write manuals for users to describe installation and operating procedures. 13. Collaborate, coordinate, and communicate across disciplines and departments. 14. Ensure compliance with HIPAA regulations and requirements. 15. Demonstrate commitment to the Company’s core values. 16. Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role 17. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.   JOB SCOPE: The Applications Support Analyst III relies on broad experience and judgment to plan and accomplish goals. The incumbent works with some supervision to review, analyze, and modify complex programming systems to support customer’s application systems. An incumbent has direct contact with end users, managers, and executive staff.   COMPENSATION: The salary range for this position is 90k-110k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. Qualifications JOB REQUIREMENTS (Education, Experience, and Training): · Minimum Bachelor’s degree, or 4 years experience related to query writing and working with clients on data related issues · Minimum 3 years experience SQL Query writing in Oracle · Minimum 3 years’ experience in IT Technical Support of level 1 or higher · Familiarity with Test automation suites for test execution (Selenium, Test complete) · Familiarity with Oracle Cloud Infrastructure · Experience in executing and analyzing test automation logs · Knowledge of DevOps - Continuous Integration / Continuous Delivery · Experience with Perl, Powershell, Maven, Java Springboot would be a Plus · Experience with Web Services and SOA and related standards such as SOAP and WSDL is pref · Basic knowledge/Experience in Java, JSP, ASP, HTML, .NET Framework and XML required · Basic knowledge/Experience in relational database, Oracle and SQL Server is required · Knowledge/Familiarity with ITIL incident, problem, and change management process · Knowledge of data mapping, extraction, data migration, decision support systems, data marts/data warehousing and relational and dimensional modeling is a plus · Knowledge of process stabilization, performance analysis, code optimization and testing of web application and data-engineering products. · Knowledge of health care claims and health insurance industry preferred · Strong Communication (written, verbal and listening), Technical, analytical, organization, interpersonal, customer service and multi-tasking skills · Other required licensures, professional certifications, and or Board certifications as applicable. · Strong Communication (written, verbal and listening), Technical, analytical, organization, interpersonal, customer service and multi-tasking skills · · Ability to work independently · Ability to handle inquiries with professional conduct and a positive attitude · Ability to understand and edit complex queries (Oracle and SQL Server). · Ability to debug PL/SQL (Oracle) or T-SQL (SQL Server). · Ability to learn and incorporate into existing workflow and new technologies/systems · Ability to collaborate with various business partners to provide workarounds Ability to troubleshoot data and process problems effectively · Ability to use software, hardware and peripherals related to job responsibilities, including MS Office and software development applications · Ability to analyze problematic situations, seeking relevant data; diagnosing information in order to solve problems, generalizing alternative solutions to find the best solution and arrive at a logical conclusion. · Ability to work independently with minimal supervision · Ability to work independently on tasks, schedule and monitors progress against defined parameters · Ability to be available in a rotating capacity for on call support 24/7   BENEFITS We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs.  Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.   Your benefits will include: * Medical, dental and vision coverage with low deductible & copay * Life insurance * Short and long-term disability * Paid Parental Leave * 401(k) + match * Employee Stock Purchase Plan * Generous Paid Time Off – accrued based on years of service * WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service * 10 paid company holidays * Tuition reimbursement * Flexible Spending Account * Employee Assistance Program * Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits EEO STATEMENT Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations.  Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.  If you would like more information on your EEO rights under the law, please click here [https://cdn.complyright.com/Email_Images/PosterGuard/2022/PDF/22-088_EEOC_KnowYourRights_10_20.pdf].   #LI-AS1   APPLICATION DEADLINE   We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted.