ClarisHealth

Compensation

Full Description

Job Summary: The Implementation Manager III leads and delivers complex client implementations, managing multiple projects and programs from initiation through completion. This role provides strategic leadership, drives project delivery excellence, and ensures alignment with both client and organizational objectives. The Implementation Manager III engages directly with clients and senior stakeholders, proactively resolves challenges, and fosters continuous improvement across the implementation lifecycle. Why You'll Love Working at ClarisHealth We believe our team deserves the best, and we’re proud to offer a comprehensive benefits package designed to support your success, both at work and in life. Here’s what you can look forward to: • Medical, Dental, and Vision Insurance – Enjoy medical, dental, and vision insurance that begins on your first day, ensuring your health and wellness are always supported. • 401(k) with Matching and Immediate Vesting – Secure your financial future with a company match and instant vesting. • Company-Paid Short-Term Disability (STD) – Added security for unforeseen circumstances. • Company-Paid Personal Financial Advising – Expert guidance to help manage your finances. • New Hire Stipend – A one-time stipend to purchase home office supplies (laptop and charging cable provided by the company). • Pet Insurance Options – Choose from two carrier options to keep your furry friends covered. • Paid Holidays – 9 company holidays plus 2 floating holidays for added flexibility. • Virtual Counseling and Telemedicine – Company-paid access to mental health and medical support from the comfort of your home. • Paid Parental Leave – Time to focus on family during this special chapter. • Generous Vacation & Wellness Time – 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness. • Professional Development Stipend – After one year, enjoy a $500 annual stipend to invest in professional growth (e.g., certifications, webinars). You may be ideal if you have: • Bachelor’s degree in business, project management, healthcare, or related field. • Minimum 5 years of experience in project management, with a proven track record of managing complex projects and programs. • Experience with technology implementations; familiarity with enterprise software platforms preferred. • Preferred: Project Management Professional (PMP) certification or equivalent (CAPM, PMI-ACP, PMI-RMP, Six Sigma) and/or a Master’s degree in Business, Project Management, or related field. • Strong leadership abilities, including mentoring and guiding teams (IM I/II). • Advanced written and verbal communication skills, with proven ability to communicate effectively with executives, clients, and teams. • Demonstrated problem-solving and decision-making skills, connecting client needs to solution delivery. • Exceptional customer service and interpersonal skills. • Effective multitasking, prioritization, and organizational skills. • Team-oriented mindset with a preference for collaborative environments. Responsibilities: Leadership • Leads direct implementation of complex client projects and programs, setting the standard for delivery excellence. • Exhibits vision, confidence, and poise in executive-level interactions and high-pressure situations. • Guides and mentors Implementation Managers I and II, as well as broader project teams, fostering collaboration, growth, and continuous improvement. Communication • Communicates complex concepts, project status, risks, and recommendations to executive audiences and clients with clarity and influence. • Proactively socializes project milestones, dependencies, and strategic updates to internal and external stakeholders. • Maintains strong client relationships throughout implementation, serving as the main point of contact for escalations and leading executive readouts that drive decision-making. Problem Solving & Decision Making • Synthesizes information across projects and stakeholders to solve problems, make strategic decisions, and drive client value. • Validates and aligns business and technical requirements with client and organizational objectives. • Provides consultative guidance on workflow design, data mapping, and solution delivery. Project Execution • Directly accountable for creation, accuracy, and timely usage of all implementation materials, including project plans, RAID logs, business requirements, test plans, and status reports. • Ensures business and technical requirements are completed accurately and timely for each client engagement. • Develops and reviews implementation plans to complement Statements of Work and strategic goals. • Delivers and oversees client training and services, ensuring readiness and quality. • Provides strategic oversight and hands-on support for UAT planning and execution, aligning testing activities with client workflows and requirements. • Monitors and adjusts project execution to ensure all client objectives are met, proactively resolving issues and adapting plans as needed. • Actively manages client delivery through close collaboration with delivery owners and ongoing oversight of JIRA for tracking, escalation, and resolution. Continuous Improvement • Champions feedback loops for implementation toolkit enhancements and leads cross-functional discussions with Growth and Client Success to identify and implement upstream and downstream improvements. • Conducts retrospectives and lessons learned sessions; shares best practices and drives adoption across the implementation team. • Up to 25% travel expected for this role. Accountabilities (Measures of Success) • Maintain stakeholder satisfaction of 90% or higher for all implementation projects. • Achieve timely completion of 95% of implementation milestones. • Ensure project go-live occurs within 15 days of projected date. • Design and implement at least two process improvement initiatives annually to enhance efficiency and client value. • Mentor and develop Implementation Managers I and II with measurable outcomes, such as positive upward feedback, promotion or capability readiness, and improved project KPIs on mentee-led engagements. Other Duties: This job description in no way states or implies that these are the only duties to be performed by this employee. This position will be required to follow any other instructions and to perform any other duties requested by his/her supervisor. Individuals will always be expected to maintain a professional work environment. About ClarisHealth ClarisHealth, based in Nashville, Tenn., provides health plans and payers with a better way to drive claims payment accuracy. Its proprietary, A.I.-powered enterprise technology platform Pareo® allows health plans across the U.S. to reduce manual work, gain insights into operational performance across lines of business, and accelerate their strategy to overpayment prevention – at a significantly reduced cost. Company Culture Our company values help everyone move in alignment toward this mission. We are … • Compassionate. We practice servant leadership, encourage inclusion and engagement, and actively acknowledge and celebrate each other’s contributions. • Communicators. We listen first with an emphasis on understanding. We seek solutions to problems, and practice radical candor with positive intent. • Challengers. We get the right stuff done right, create clarity from complexity, take accountability and ownership, and we challenge ourselves daily. ClarisHealth embraces a supportive working culture of creativity and innovation internally termed “Got Your Back.” We live out this #GYB spirit every day by working together with team members, clients, and other partners to achieve shared goals. For more information about ClarisHealth and our culture, please visit us at https://www.clarishealth.com/careers/. Other Applicants must be currently authorized to work in the United States on a full-time basis. ClarisHealth is not able to sponsor applicants for work visas. EOE, including Disability/Veterans; anyone needing accommodation to complete the interview process should notify the People Operations team.