City of Raleigh North Carolina

Compensation

Full Description

Would you like an opportunity to join one of the many teams dedicated to maintaining high-quality public services within a city that has been ranked one of the best places to live year over year? If so, the City of Raleigh Solid Waste Services Department is seeking a highly resourceful, adaptable, multi-tasker with solid critical thinking and communications skills for our Part-Time Sales and Marketing Assistant position. The primary purpose of this position is to provide administrative and logistical support for the Solid Waste Services department to support community engagement activities. The Sales & Marketing Assistant serves as a liaison between City staff, agencies, organizations, and the public. They assist with the marketing of solid waste yard waste products and services, and aid in community outreach related to the sale of those products. This role will lead the effort to develop communication and education resources that are used to educate the public. About Us: Solid Waste Services is responsible for the collection and processing of residential garbage, recycling, and yard waste materials along with several specialized collection services. Our department is committed to providing high quality waste management, disposal, and recycling services for all our valued customers. As an essential and critical service, we take great pride in our role in the preservation and protection of the community’s natural resources and sustainable growth. Work Hours: This position is part time, 20 hours per week. Times are flexible dependent upon events but will require evening and weekend work hours. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. • Provides internal and external reception and customer service by answering and prioritizing calls, greeting customers, and providing information and services related to Solid Waste Services; responds to inquiries, complaints, and requests for information; assists with forms; takes messages; and refers customers to appropriate resources. • Manages projects and City initiatives that encourage, support, and promote waste reduction/diversion, recycling, and composting efforts; provides support, coordination, and implementation of community relations and outreach programs that encourage waste reduction/diversion and recycling initiatives. • Develops and/or oversees marketing publication and presentation development related to recycling and waste diversion initiatives; prepares and maintains reports, newsletters, correspondence, and other communication documents; provides and implements communications and services to inform, educate, and/or address program/project issues. • Provides support and facilitates multifamily community relationships; conducts site visits, hosts events, integrates waste reduction content in communication processes and documents. Trains, and executes other initiatives designed to increase recycling; arranges for recycling services and conducts on-site training and presentations with customers; develops and implements recycling and composting education programs. • Performs research related to community education and development, identifies outreach opportunities; recommends and implements projects, events, communication processes, and outreach methods that promote effective, comprehensive, and meaningful citizen engagement and community relations, and aligns with Solid Waste Services goals and initiatives. • Maintains and updates database information; performs data entry into the work order system based on transactions for customers; tracks performance measures and program statistics; analyzes data; provides summary information and recommendations for program/process improvement. • Provides professional support, coordination, and implementation of community relations and outreach programs; provides and implements communications and services to inform, educate, and/or address program/project issues. Education and Experience: Associate's degree or 2 Years of College in Business Administration or related field; 1 to 3 years' experience in communications, neighborhood outreach, community relations, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Licensing and Certifications: • Valid North Carolina Class C Driver’s license with a satisfactory driving record, or the ability to obtain within 60 days of hire Knowledge Of: • Downtown municipal trends, solutions, and best practices • Customer service principles • Federal, state, and local laws, codes, and regulations • Program administration and management • Filing, record-keeping, and retention policies • Modern office practices and procedures, including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications Skill In: • Public speaking • Reviewing and resolving issues or providing the appropriate resource referral information • Verbal and written communication • Collaboration and teamwork Ability To: • Compose and maintain basic original documents, including reports, presentations, and correspondence • Interpret and apply applicable laws, codes, regulations, and standards • Develop professional working relationships with internal and external stakeholders ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work Environment: Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment, and in a vehicle. Work Exposures: Employees may occasionally be exposed to extreme cold (below 32 degrees) and extreme heat (above 100 degrees). City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.