City of Raleigh North Carolina

Compensation

Full Description

The City of Raleigh’s Community Engagement Department is seeking a collaborative and service-oriented Digital Impact Program Manager to join our Youth Services Division. This supervisory and strategic role serves as a Senior Community Engagement Analyst dedicated to managing our Digital Impact Program. In this position, you'll play a vital part in strengthening the City’s investment in youth and young adult leadership programming, workforce development, and civic engagement. As the Program Manager, you’ll oversee programs that leverage skills and relationships to create community-centered solutions that provide access to technology and resources needed to participate in the digital economy, including Raleigh Digital Connectors and Raleigh Digital Ambassadors. You will also manage the recruitment and onboarding of participants, curriculum design and implementation, supervision of paraprofessional staff, and regular assessment and evaluation for program improvement. This hybrid position reports to the Division Manager for Youth Services & Neighborhood Services and includes two telework days per week. Some regular evening and weekend work is required for programs and trainings. About You: You’re passionate about building meaningful connections between people, particularly youth and young adults, across all roles and responsibilities, from those shaping policies to those directly affected by them. You understand that engagement is more than outreach; it’s about learning together, valuing lived experience, and creating space for shared ownership in shaping solutions. A strong communicator and thoughtful listener, you bring empathy, professionalism, and precision to everything you do. Whether supporting a project team, developing tools and resources, or facilitating conversations, you’re focused on helping others succeed and ensuring every voice has a place at the table. You thrive in roles that require both strategy and human connection. With a deep understanding of the complexities of public service, you’re driven to make government more effective, inclusive, and people-centered, especially for those who have historically been left out. You see capacity building as a task and a path toward more collaborative, informed, and impactful processes. About Us: The Community Engagement Department leads the City of Raleigh’s efforts to connect with residents in meaningful and people-focused ways. Through programs in youth development, neighborhood services, community partnerships, and organizational development, we enhance the quality of life for everyone who lives, works, and plays in Raleigh. The Youth Services Division is dedicated to empowering Raleigh’s young residents by equipping them with the skills and experiences needed for personal and professional success. The programs offer a range of initiatives that prepare youth and young adults for the workforce and encourage them to become civic leaders. By bridging the gap between education, employment, and digital impact, Youth Services ensures that the next generation is ready to thrive in a competitive and evolving environment. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. • Oversees youth leadership development efforts by managing recruitment, training curriculum, service-learning engagement, and program assessment to strengthen participant digital knowledge & leadership skills • Represents the department as a spokesperson, acting as a liaison between the department and the community • Develops and coordinates partnerships with community partners to increase awareness of initiatives and programs • Supports local partners and organizations in building relationships with stakeholders. Creates opportunities, attends events, and works with internal and external partners to help connect the community and departments • Oversees the planning and execution of small and large-scale events to inform the community about available programs and initiatives, and the benefits that come with engaging in program offerings • Provides assistance, advice, and coaching to community organizations and local government regarding cross-cultural competency, while developing policies and practices using an equitable lens • Expands, diversifies, and strengthens alliances with internal and external community partners; collaborating to develop and implement strategies to engage underrepresented communities and raise cultural competency among the broader public • Monitors and tracks budget and spending to ensure department program offerings are relevant, fiscally responsible, and marketed properly • Drives a city vehicle to support events where community members require our division's presence, such as partnering in the community with schools and community centers to deliver laptops to youth via City vehicle or our department van Education and Experience: Bachelor's Degree in Public Policy, Sociology, Business Administration, Communications, or related field, and 3 to 5 years' experience in communications, marketing, advertising, program management, policy work, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Licenses and Certifications: • Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire Preferred Qualifications: • Experience working with youth and/or young adults Knowledge of: • City departments; leadership; and each department’s responsibilities throughout the city • Past, present, future City Council agenda items • Principles and practices of program, event and initiative administration and management • Principles and methods of qualitative and quantitative research and data analysis • Cultural Competency • Municipal government structure, processes and policies • Community engagement techniques • Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications Skill In: • Cross functional collaboration and stakeholder engagement • Interpreting, monitoring, and reporting financial information and statistics • Event planning Ability to: • Research industry trends, solutions, and best practices • Manage several programs and events simultaneously • Maintain effective relationships with community partners and other stakeholders ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work Environment: Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment and/or in a vehicle. Working Exposures: Work in this position does not require frequent environmental exposures. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.