City of Charlotte

Compensation

Full Description

Date Opened: Monday, December 08, 2025 12:00 AM Close Date: Friday, December 26, 2025 12:00 AM Department: Storm Water Services Department Salary: $87,368.00 - $109,210.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: • Attracting and retaining a skilled and diverse workforce • Valuing teamwork, openness, accountability, productivity, and employee development • Providing all customers with courteous, responsive, accessible, and seamless quality services • Taking initiative to identify, analyze, and solve problems • Collaborating with stakeholders to make informed decisions SUMMARY This position is based in the Storm Water Services Strategic Planning and Operations Division and is responsible for leading and managing the Operations Team. The Operations Team is responsible operations and maintenance functions for the department including storm drainage maintenance, CCTV pipe video inspections, street inlet inspections, Storm Water emergency operations, and Storm Water fleet vehicles management. This position includes supervisory, technical, and administrative responsibilities directing the inspection, maintenance and repair of stormwater system within the right-of-way and storm drainage easements. This position is a key contact responsible for prioritizing and coordinating operation and maintenance activities with Charlotte Department of Transportation's Street Maintenance Division and Storm Water Services' Construction and Utilities Division. Salary Offering: $98,289.00 - $109,209.99/yr. Commensurate with Experience Major Duties and Responsibilities • Develops and leads Storm Water Services Operations. • Manages, supervises, and mentors the Operations Team. • Supervises the CCTV team lead, who manages the video and documentation of drainage pipe conditions using CCTV technologies and following NASSCO protocols. • Supervises the Operations Supervisor, who manages the Street Inlet Inspection Program and the Storm Water Fleet • Leads in-house operation activities, which include catch basin and pipe cleaning, vegetation removal, channel and ditch maintenance/stabilization, stormwater asset repairs, emergency response, street sweeping, and maintenance of stormwater control measures • Oversees Storm Water warehouse storage and storage lockers. • Leads Storm Water Services Emergency Operations and the Severe Storm Response Plan. • Manages service contracts for CCTV pipe video inspection, pipe cleaning, and other operational services. • Monitors and measures performance, develops standard operating procedures and written staff responsibilities, inspects field work, reviews work orders, and develops and implements improvement strategies. • Provides coaching, mentoring, guidance, and technical instruction to staff regarding processes, storm water operations, construction, and policy issues • Coordinates and builds upon relationships within City, County and State departments particularly Charlotte Water Operations, Charlotte Department of Transportation Street Maintenance Division, Solid Waste Services, and North Carolina Department of Transportation. • Serves as a leader and point of contact for the Strategic Planning and Operations Division. • Performs other duties as assigned. Knowledge, Skills & Abilities • High level of interpersonal, technical, collaboration, and leadership skills. • Supervisory and management skills. • Experience with, or the ability to learn, Cityworks asset management software. • Working knowledge of Charlotte-Mecklenburg Storm Drainage Design Manual, City of Charlotte Land Development Standards, NCDOT Standards and Specifications, and other local ordinances, requirements, and/or manuals. • Knowledge of materials, methods, equipment, industry standards, and practices used to construct and maintain storm drainage systems. • Demonstrated leadership skills and the ability to apply conflict resolution techniques. • Ability to establish and maintain effective working relationships with other employees, departments, City officials and the public. • Excellent verbal and written communication skills with the ability to relate well with a wide variety of individuals. • Good problem-solving skills using logic and reasoning based on critical thinking with the ability to make decisions on a timely basis, identifying effective approaches for choosing a course of action and/or developing appropriate solutions within a team atmosphere. • Ability to plan, prioritize and organize work and complete assignments with minimal supervision. • Ability to work well with others in a team environment. • Proficient computer skills including experience with Microsoft Office Products and ArcGIS Pro. • A valid driver's license, a good driving record with the ability to obtain and maintain a City Driving Permit. Preferred Qualifications • Knowledge and experience in stormwater management, operations, and maintenance of stormwater infrastructure, problem solving, management, and supervision. • NASSCO PACP certification Minimum Qualifications • Bachelor's Degree and seven (7) years of relevant work experience or Master's Degree and five (5) years of experience, or equivalent combination of education, skills and experience to perform the essential functions of the position CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us . The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. The City of Charlotte is a drug and alcohol-free workplace.