City of Charlotte

Compensation

Full Description

Date Opened: Monday, February 16, 2026 12:00 AM Close Date: Monday, March 02, 2026 12:00 AM Department: Aviation Department Function Operations Management Salary: $96,323.00 - $120,404.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our Guiding Principles Include • Attracting and retaining a skilled and diverse workforce • Valuing teamwork, openness, accountability, productivity, and employee development • Providing all customers with courteous, responsive, accessible, and seamless quality services • Taking initiative to identify, analyze, and solve problems • Collaborating with stakeholders to make informed decisions Summary This position exists to manage the personnel and programs for the Landside Operations-Bus Operations Division at Charlotte Douglas International Airport (CLT). Directly supervise the work of the Bus Operations Supervisors, Shuttle Bus Dispatchers, Bus Operations Fuelers and Shuttlebus Drivers. Gather, evaluate and discuss bus metrics with team. Supervises staff and leverages contract service providers to support operational and customer service goals; establishes and ensures compliance with standards and regulations; and conducts training on customer service, emergency procedures, and irregular operations. Serves as the primary point of contact for bus operations, enforcement of DOT standards and operations. Effectively lead and motivate a diverse staff, exercises considerable independent judgement and initiative, and maintains effective working relationships with stakeholders and the public. Essential Duties & Responsibilities • Supervise and coordinate 24/7/365 Shuttle Bus Operations activities including administration and enforcement of airport ordinances, DOT Standards, rules and regulations. Instruct bus operation team about approved airport transportation routes, policies and procedures. • Oversee the professional development of staff to support their overall engagement, development, and goal achievement. Ensure all personnel have proper training and tools to perform their duties efficiently and effectively. Deliver employee performance reviews by established dates. • Formulate comprehensive and concise instructions/procedures in both oral and written form. Create and update policies and procedures and make recommendations for improvements in efficiency, safety, and customer service. • Utilize the Fleet Management System to monitor bus locations, track driver performance, and analyze operational data. Ensure the system is used effectively to optimize routes and improve overall efficiency. • Monitor, and report on key performance indicators, safety incidents, vehicle utilization, customer satisfaction, driver safety scorecard, and driver performance scorecard. Use metrics to drive continuous improvement and operational excellence. Monitoring drivers’ performance for “driver of the month”. • Respond to and participate in airport emergencies and irregular operations, establish priorities, and make timely decisions under stressful conditions to emergencies and incidents of various size, scope, and scale. Take charge until relieved by a higher authority. Coordinate and assist the Landside Operation Manager response efforts in emergencies, irregular operations and incident recovery. Serve as Section Chief in the Airport Emergency Operations Center in the absence of the Landside Operations Manager. Ensures that response follows Airport Emergency Plan (AEP) and standard operating procedures and follow the National Incident Command Systems (NIMS) protocols. React quickly, calmly, and exercises independent judgement and initiative to protect persons, property, and ensure compliance. • Direct and coordinate the customer service efforts of internal and external support agencies during periods of irregular operations. Conduct and participate in required emergency response training and exercises related to airport operations, emergencies, and security. • Coordinate with HR on employee related issues including but not limited to hiring, time keeping, reprimands, training and separations. Approve performance reviews for all Shuttle Bus Drivers, Shuttle Bus Fuelers and Dispatchers, as well as Bus Operations Supervisors. • Ensure the needs of tenants, stakeholders and the public are being met. Collaborate with Maintenance, Engineering, and Facilities to ensure the continuity of airport operations and passenger enhancement. Participate in planning activities, development, design review, construction, and ensure transition from construction to operation and maintenance. Ensuring all Planning, Engineering, and Facilities activities are in alignment with landside operations and passenger needs, identify hazards, and implement mitigation strategies. • Coordinate with Fleet Maintenance for shuttle bus status, work orders, system maintenance, shuttle bus maintenance and complete inspections of work to ensure compliance and address safety hazards. • Respond to and investigate vehicle accidents and injuries to include pulling cameras footage from buses and reviewing its contents. Complete associated paperwork in accordance with policies and procedures. Participate in the Accident Review process when necessary. Transport employees for drug testing in accordance with Aviation Department and City policies and procedures. Communicate updates when needed. • Execute time keeping processes such as entering, adjusting and approving time, vacations, overtime, creation of schedules and shift bids. Answer and document calls from drivers and customers and provide them with relevant information. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures. Follow-up with Management staff in accordance with policies and procedures. Monitor attendance and conduct disciplinary actions as necessary. • Hiring of Bus Operations Supervisor and engagement in hiring of Shuttle Bus Drivers, Fuelers and Dispatchers. Select applicants and conduct interviews in conjunction with Talent Acquisition. • Assist passengers and work in public areas during irregular operations, such as inclement weather, holidays, special events and airport emergencies. increase bussing operations and services as deemed necessary. • Assists Landside Operations Manager with 24/7/365 administrative responsibilities and follows the directives of the Landside Operations Manager. Serves as interim manager in the absence of the Landside Operations Manager. Serve as a back-up for Assistant Landside Operations Manager-Parking and Ground Transportation, and Landside Operations Supervisor-Bus Operations as required to maintain an efficient operation. • Other duties, as assigned. Competencies For Successful Performance Of Job Duties • Thorough knowledge of fleet management, and commercial driver rules, regulations, policies and procedures. • Ability to safely drive any of the shuttle bus models and train others to do the same. • Ability to plan and organize the work of support staff. • Ability to analyze problems and make effective decisions. • Ability to deal tactfully and courteously with the public, represent the airport in a positive, professional manner, and establish and maintain effective working relationships with co-workers, tenants and contractors. • Ability to communicate effectively, orally and in writing, and complete related paperwork. • Ability to lead and provide clear directives. • Ability to create and work as part of a cohesive team • Ability to understand driver scorecard and other relevant metrics. • Ability to respond calmly and effectively in emergencies and effectively manage sensitive and tense situations. • Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment. Minimum Qualifications High school diploma or equivalent and 9 years of related experience OR Associate's degree and 7 years of related experience OR Bachelor's Degree and 5 years related experience OR Master's degree and 3 years related experience Preferred Qualifications • Experience managing large work groups of 50+ employees • Holds a Commercial Driver’s License A or B Class with passenger endorsement • Solid experience in employee relations Required Licenses Or Certifications • Ability to obtain Commercial Driver’s License A or B with Passenger Endorsement within 12-month of employment Supervisory Responsibilities • Supervise and direct the work of the Bus Operations Supervisors, Dispatchers, Shuttle Bus Fuelers and Shuttlebus Drivers Ada And Other Requirements Positions in this class typically require sitting, standing, walking, bending, pulling and pushing. Physical Requirements • Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, driving, climbing, or walking, pushing and pulling up to 50 lbs. • Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, pulling, talking, hearing, seeing, and repetitive motions. • Light to moderate lifting when performing tasks. • To comply with bus manufacturer specifications, a candidate’s weight may not exceed 350 pounds. • Must be able to pass the City of Charlotte pre-employment physically. Sensory Requirements • Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data • Ability to operate in an environment with frequent interruptions. • Comprehend written information in work related documents. • Ability to hear, understand and distinguish speech. CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. How To Apply Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Benefits The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.