Cisive

Compensation

Full Description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence. Our Values Integrity First: Integrity guides every choice we make and every interaction we have. Whether working with colleagues or clients, we act with honesty, transparency, and accountability. We foster a culture of trust, respect, and ethical responsibility across our organization. Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs. Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals. Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management. Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve. Job Summary This role specializing in Client Onboarding, plays a pivotal part in ensuring seamless transitions and exceptional experiences for Cisive clients as they join our platform solutions. The Project Manager will oversee the end-to-end onboarding process while collaborating closely with internal teams and stakeholders to deliver timely and successful implementations. Duties and Responsibilities Project planning and coordination: Coordinate with cross-functional teams, including Sales, Operations, Implementations, and Client Support, to effectively execute onboarding activities. Develop comprehensive project plans outlining tasks, timelines, and dependencies for each client onboarding. Client communication and relationship management: Serve as the primary point of contact for clients throughout the onboarding process, establishing strong rapport and managing expectations. Communicate project milestones, progress updates, and potential risks to clients and internal stakeholders in a clear and timely manner. Requirements gathering and solution design: Work closely with clients to understand their unique business requirements and objectives. Collaborate with internal teams to create tailored solutions that meet the clients’ needs and align with company capabilities. Implementation oversight and quality assurance: Oversee the execution of onboarding activities, ensuring adherence to project plans and quality standards. Conduct regular reviews and quality checks to assess the completeness and accuracy of client setups and configurations. Issue resolution and escalation management: Proactively identify and address any issues or challenges that arise during the onboarding process. Escalate critical issues to appropriate stakeholders and leadership for timely resolution. Documentation and knowledge sharing: Maintain thorough and prompt documentation of client requirements, project statuses, and implementation details. Share best practices and lessons learned from onboarding experiences to contribute to continuous improvement efforts. Minimum Qualifications High School Diploma or equivalent required Bachelor’s degree preferred, with Project Management experience Minimum of 2 years prior experience in a project management Excellent written and verbal communication skills Prior technical documentation experience preferred Experience in the Background screening industry preferred Demonstrated success in driving projects to completion and managing demands of multiple projects at once Prior experience utilizing Salesforce, Jira or CRM required Must have a positive attitude and strong relationship building skills with clients and colleagues Ability to work in a fast-paced and high volume environment with critical deadlines Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence. Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road. Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.