Circana

Compensation

Full Description

Client Service, Retail Media - Senior Manager Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Role Overview This position sits within Circana’s Retail Client Service department within the Operations division and focuses on client support for media and lift analysis engagements. The key objective is to ensure executional excellence across all facets of the client relationship, engaging directly with the client and with cross-functional partners in Circana’s Technology division. Success requires an understanding of identity resolution and exposure data assets and their application to lift measurement. Daily responsibilities include ongoing data input management and QC, problem solving with various stakeholders on data and technology questions, data investigation, and delivering client training. Job Responsibilities • Digital Ad Operations Experience • Experience with pixels, log files, or other exposure data assets related to digital advertisement measurement. • Experience communicating with DSPs/Ad Servers/Publishers in the digital marketing space as it relates to implementing pixels or receiving ad exposure log files. • Knowledge of identity resolution and matching • Cross-Functional Influence • Demonstrate effective team behaviors including informing others of relevant information, supporting team decisions, encouraging others to share ideas, effectively resolving conflicts, and establishing common client focused goals. • Collaborate with cross functional teams in a virtual setting to define and deliver solutions within the scope of contractual commitments and other related commercial agreements. • Client Focus • Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met • Function as the key point of contact to the client for service-related requests or issues, training, and change management • Executional Excellence • Take ownership of projects and holds oneself accountable to meet agreed upon timeline and quality standards. • Apply systemic thinking to assess problems, arrive at resolutions, identify root cause of issues and prevent reoccurrence • Perform validations and QCs during all change events to verify accuracy • Anticipate issues, identifies opportunities to improve systems to prevent problems and mitigate risk, implements best practices. Requirements • The successful candidate should have a bachelor’s degree. • Ideally, the applicant should have 2-4 years of work experience in media, with specific focus on Digital Ad Operations, digital and website analytics, Ad Tech, Marketing Science, Marketing Mix Analysis, and/or Media Analytics. • Familiarity with the CPG and/or GM industries • Strong project management and organizational skills and the ability to handle multiple requests/actions needed • Strong attention to detail with demonstrated problems solving skills • Outstanding verbal and written communication skills and professional etiquette • Ability to work in a fast-paced environment, be flexible and welcoming to change Circana Behaviors Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work: • Stay Curious: Being hungry to learn and grow, always asking the big questions. • Seek Clarity: Embracing complexity to create clarity and inspire action. • Own the Outcome: Being accountable for decisions and taking ownership of our choices. • Center on the Client: Relentlessly adding value for our customers. • Be a Challenger: Never complacent, always striving for continuous improvement. • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. • Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Remote (United States) The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $76,000-90,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. The anticipated application deadline for this position is approximately 02/09/20206. #LI-JT1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.