Circana

Compensation

Full Description

Senior Manager, Client Service Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for fast-moving consumer packaged goods companies, manufacturers, and retailers looking to optimize their businesses. Our predictive analytics and advanced technology empower clients to measure market share, uncover the consumer behaviors driving it, and accelerate growth. At the core of this capability is Circana’s Liquid Data® platform—powered by an expansive, high-quality data set and intelligent algorithms built on more than six decades of domain expertise. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. What Will You Be Doing? As a Senior Manager, Client Service, you will play a critical role in supporting one of our platinum CPG clients. This is a highly client-facing position focused on delivering exceptional service, managing complex reporting needs, and driving efficiencies across processes. You’ll leverage your expertise in Unify Dimension Builder (UDB) and Unify+ reporting tools to ensure accurate, timely insights and troubleshoot unique data challenges. While this is an individual contributor role, you will collaborate closely with internal commercial teams and client stakeholders to create value and strengthen partnerships. Job Responsibilities • Service Leadership & Communication • * Provide leadership in managing client relationships, translating business needs into actionable solutions. • Manage end-to-end content delivery processes, ensuring seamless and timely execution of restatements and reporting updates. • Increase client satisfaction by leveraging Unify+ reporting for faster insights and greater efficiency. • Maintain and optimize UDB and Unify+ reports, ensuring continuous updates (e.g., new item additions) and executive-level reporting accuracy. • Communicate proactively with clients and cross-functional teams to manage expectations and provide clear, actionable updates. • Act as a subject matter expert on Circana solutions, data interpretation, story building, and troubleshooting. • Collaborate with internal teams (Product Management, Experience, Sales) to ensure client priorities are addressed effectively. • Collaboration & Influence • * Work closely with virtual and global teams to ensure smooth execution of client deliverables. • Participate in Quarterly Business Reviews and strategic discussions to identify opportunities for efficiency and growth. • Build strong consultative partnerships with client stakeholders, establishing trust through quality and service excellence. • Serve as a US-based advocate for global operations and ensure alignment on key delivery work. • Executional Excellence • * Ensure all client deliverables are accurate, timely, and aligned with expectations. • Identify and implement efficiencies to enhance service quality, reduce costs, and improve productivity. • Support change management initiatives to ensure smooth transitions for the client. • Establish and monitor scorecard metrics to track progress against quality and performance goals. • Problem Solving & Quality Control • * Troubleshoot complex or unique data issues, applying strong analytical and problem-solving skills. • Suggest innovative techniques, tools, and processes to improve client and team performance. • Apply systemic thinking to identify root causes and prevent recurring issues. • Anticipate potential challenges and proactively implement solutions to mitigate risk. Successful Candidates Possess These Strengths: • Expertise in Unify Dimension Builder (UDB) and Unify+ reporting tools. • Strong analytical and troubleshooting skills for complex data scenarios. • Ability to communicate confidently and build trust with clients and internal teams. • Quick learner who asks the right questions and adds value in a hybrid client/commercial environment. • Familiarity with syndicated POS/panel data and CPG industry practices. • Resiliency and sound judgment in navigating business challenges. • A proactive mindset focused on continuous improvement and client satisfaction. Requirements • 3–5 years of progressive experience in client service, analytics, or related roles. • Proficiency in Circana tools - Unify+ and Unify Dimension Builder (UDB) • Experience working with a leading Consumer Packaged Goods (CPG) manufacturer. • Proven ability to manage complex deliverables and consult strategically. • Excellent organizational, communication, and presentation skills. • Ability to work independently and influence cross-functional teams. • Strong technical proficiency with Microsoft Office tools (Excel, PowerPoint, Word). • Bachelor's Degree in related field. • Flexibility to work evenings or weekends as needed. Circana Behaviors As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role: • Stay Curious: Being hungry to learn and grow, always asking the big questions. • Seek Clarity: Embracing complexity to create clarity and inspire action. • Own the Outcome: Being accountable for decisions and taking ownership of our choices. • Center on the Client: Relentlessly adding value for our customers. • Be a Challenger: Never complacent, always striving for continuous improvement. • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. • Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Remote, US The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is up to $78,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. You can apply for this role through the Circana careers website or Intranet site for internal candidates. The anticipated application deadline for this position is approximately 11/1/25. #LI-JP1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.