Cigna Healthcare

Compensation

Full Description

Overview: The Program Management Office (PMO) Operations Senior Advisor supports the day-to-day execution, governance, and operating rhythm of the Enterprise Efficiency & Effectiveness PMO. This role ensures that plans, data, reporting, change activities, and governance artifacts are accurate, timely, and well-coordinated, enabling senior PMO leaders to focus on insight, decision support, and value delivery. Key Responsibilities: Lead rapid diagnostics across processes, functions, and value streams. Analyze data related to cost, volume, cycle time, demand, rework, and capacity. Perform root cause analysis to identify drivers of inefficiency and complexity. Support opportunity sizing and prioritization. Document current-state processes using advanced process mapping techniques. Identify handoffs, pain points, redundancies, and control gaps. Initiate development of future-state process designs under senior guidance. Create process documentation and artifacts. Create more complex analyses, summaries, and visuals to drive recommendations. Help translate analytical findings into clear, business-friendly insights. Lead re-engineering initiatives through execution and implementation phases. Track actions, milestones, and risks related to process changes. Participate in working sessions, workshops, and on-site diagnostics as needed. Qualifications: 8+ years of experience in business analysis, consulting, operations, or PMO-related roles preferred. Experience in Finance, Operations, or Corporate Functions. Familiarity with Lean or continuous improvement concepts. Experience in leading process mapping or improvement work. Strong analytical and problem-solving skills. Strong proficiency in working with data, spreadsheets, presentations, and BI Tools. Strong attention to detail and organization. Strong written and verbal communication skills. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.