CHYM

Compensation

Full Description

About the Role Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles: • Frictionless product: Use member insights to mitigate member issues with a simple, transparent product • Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other • Excellent support: When members do have to contact us, provide them with excellent service. As Chime's business and member experience continue to expand, so does the scale of our training library. To meet that growth, we're establishing new systems and governance to ensure our training content remains current, compliant, and supported by scalable maintenance practices that adapt as our programs evolve. The Learning Curriculum Maintenance Lead will design and operationalize this framework from the ground up - transforming our current content maintenance process into a strategic, governed discipline that ensures consistency, efficiency, and audit readiness across Chime's learning ecosystem, ultimately enabling faster updates, stronger compliance, and better alignment between learning and operational needs. This role is pivotal to scaling Chime's learning operations, ensuring our training ecosystem keeps pace with product innovation and member experience growth. The base salary offered for this role and level of experience will begin at $103,680.00 and up to $144,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to (responsibilities) Framework Design & Governance • Build and implement a sustainable framework for maintaining and governing Chime's training content. • Establish and scale standards for content versioning, course metadata, and documentation to ensure materials remain current, compliant, and audit-ready. • Establish and oversee centralized systems or tools that manage the training library, source materials, and ownership visibility. • Design audit and quality assurance practices that uphold Chime's compliance requirements and reinforce learning governance standards. Cross-Functional Alignment • Partner with instructional designers and cross-functional teams to ensure maintenance and governance practices are built into how content is created, managed, and updated. • Define roles, responsibilities, and decision points for initiating, reviewing, and approving updates. • Ensure subject matter experts and stakeholders are engaged at the right stages of content validation and review. • Establish expectations and oversight for contractor work to ensure updates align with governance standards and maintain content integrity. • Drive adoption and capability-building across instructional designers and stakeholders by equipping them to operate within the governance framework effectively. Measurement & Continuous Improvement • Create visibility into content health through metrics and reporting that monitor update cadence, audit outcomes, and compliance readiness, using these insights to improve content accuracy and accelerate deployment timelines. • Maintain audit readiness and mitigate risks associated with outdated or incomplete training materials. • Identify and implement opportunities to streamline, automate, and scale maintenance processes as Chime's training ecosystem grows. • Continuously refine governance frameworks to align with new tools, workflows, and organizational priorities. To thrive in this role, you have (requirements) • Bachelor's degree required • 4+ years of experience in Learning & Development or Training Delivery, ideally in a BPO or large-scale support environment • Strong analytical skills with experience creating and reporting on training quality metrics and performance data • Proven experience designing and implementing governance or quality assurance frameworks for training delivery • Strong understanding of adult learning principles and facilitation best practices • Exceptional project management and stakeholder engagement skills • Experience with Learning Management Systems (LMS) and reporting tools • Ability to balance strategic thinking with hands-on execution in a fast-paced environment • Strong collaboration skills and willingness to Team Up #LI-MM1 #LI-Remote