Children's Healthcare of Atlanta

Compensation

Full Description

The Director of Food and Retail Services oversees and maintains all food and retail operations at Children's Healthcare of Atlanta, aligning with the organization's goals, mission, vision, and values. This leadership role ensures that food and retail services are effective, efficient, and adhere to all regulatory standards. The director actively supports initiatives that guarantee the delivery of safe patient care and services, while fostering a secure environment at Children's. About the Role The Director of Food and Retail Services is responsible for overseeing and maintaining all food and retail operations, ensuring alignment with the organization's goals and regulatory standards. Responsibilities • Coordinates and manages the day-to-day operations of the Food Service group at Scottish Rite and Arthur M. Blank hospital locations. • Coordinates and manages the day-to-day operations of the Food Service group at the Children's Support Center headquarters. • Assists in development of and executes within the parameters set forth in the annual Facilities Services group. • Leads the Managers and Supervisors across multiple shifts to ensure smooth 24/7/365 Food Service operations for hospitals and support locations. • Ensures that department operations are effective, efficient, and delivered at the highest standard for quality. • Manages the hospital food service environment to ensure appropriate regulatory compliance with all authorities having legal control (AHJ), including but not limited to DOT, OSHA, CMMS, and TJC. • Maintains a safe, enjoyable, and high-quality food service program for patients, visitors, and staff at all hospital locations, as well as the Support Center. • Partners with Quality, Strong4Life, and Clinical Nutrition, Infection Prevention, and Accreditation to ensure the highest levels of safety. • Maintains third-party food service contracts at Scottish Rite and Arthur M. Blank hospitals and the Support Center. • Focus on patient satisfaction scores and patient satisfaction initiatives while maintaining staff engagement and a balanced healthy P&L. Qualifications • 7 years of experience in food service management or supervisory capacity. • 3 years of experience in food service-related areas focusing on P&L, business development, or multisite operations management. • Must have expertise in one or more of the following disciplines: multi-site food operations, retail services, environmental services, hospitality, customer service. Required Skills • Must possess excellent communication, organization, and people skills. • Demonstrates the following skills in accomplishing job duties and responsibilities: personal organization and time management, human relations and teamwork, personal adaptability, personal motivation, listening and managing P&L. Highly Preferred Skills • Hospital or health care facility experience. Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.