Child Care Back Office

Compensation

Full Description

Job Description: Regional Support Specialist Organization: Child Care Back Office (CCBO) Reports To: Programs & Finance Manager Status: Full-Time, Grant-Funded Location: Remote (Must reside within the assigned service region) • **To ensure your application is fully considered and to submit all required materials (resume, cover letter, and references), you must apply directly on our company website here: https://childcarebackoffice.org/hiring/*** Position Summary The Child Care Back Office (CCBO) is expanding its team to build a stronger child care ecosystem in Michigan. We are seeking three detail-oriented and community-minded Regional Support Specialists to join our team. Reporting to the Programs & Finance Manager, the Regional Support Specialist is responsible for the direct execution of CCBO’s back-office pilot services for child care providers in their designated region. This role acts as a bridge between child care businesses and the resources they need to thrive. You will start by mapping the local landscape of business support and transition into providing direct client onboarding, account management, and service tracking. Regional Assignments We are hiring for three distinct regional positions. Candidates must be located in and willing to travel within their assigned region: • Northern Michigan Specialist: Responsible for: • Region 1 (Alger, Baraga, Chippewa, Delta, Dickinson, Gogebic, Houghton, Iron, Keweenaw, Luce, Mackinac, Marquette, Menominee, Ontonagon, Schoolcraft) • Region 2 (Antrim, Benzie, Charlevoix, Emmet, Grand Traverse, Kalkaska, Leelanau, Manistee, Missaukee, Wexford) • Region 3 (Iosco, Cheboygan, Presque Isle, Otsego, Montmorency, Alpena, Crawford, Oscoda, Alcona, Roscommon, Ogemaw) • Region 5 (Arenac, Bay, Clare, Gladwin, Gratiot, Isabella, Midland, and Saginaw) • Western Michigan Specialist: Responsible for: • Region 4 (Allegan, Barry, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Osceola, Ottawa) • Region 7 (Clinton, Eaton, Ingham) • Region 8 (Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph, Van Buren) • Eastern Michigan Specialist: Responsible for: • Region 6 (Hiawassee, Huron, Genesee, Lapeer, St. Clair, Sanilac, Tuscola) • Region 9 (Hillsdale, Jackson, Lenawee, Livingston, Monroe, Washtenaw) • Region 10 (Macomb, Oakland, Wayne) Core Responsibilities 1. Initial Focus (First 3 Months): Regional Ecosystem Mapping • Conduct comprehensive research to identify and map existing business support resources available to child care providers within the assigned region (e.g., SBDCs, Chambers of Commerce, Economic Development Organizations). • Catalog these resources to create a regional referral network, ensuring our back-office services complement rather than duplicate existing local support. • Establish initial contact with key community stakeholders to introduce CCBO services and build pathways for provider referrals. 2. Client Onboarding & Implementation • Execute the onboarding process for new child care providers entering the back-office pilot program. • Assist providers in gathering necessary business documentation and setting up required systems (e.g., billing, payroll, or tracking software). • Serve as the initial guide for providers, ensuring they understand the scope of services and how to utilize CCBO resources effectively. 3. Account Management & Service Delivery • Act as the primary point of contact for a caseload of child care providers within your assigned region. • Deliver direct back-office support services, ensuring timely and accurate assistance with administrative or financial tasks as defined by the pilot program. • Maintain strong, trusting relationships with child care business owners, acting as a reliable partner in their business success. 4. Service Tracking & Data Management • Meticulously track all service interactions and provider progress using the organization's tracking systems. • Maintain accurate client records to support the Programs & Finance Manager in analyzing program data and refining service offerings. • Report regional challenges and success stories to leadership to help shape the future of the program. Qualifications Required: • Experience in childcare administration, administrative support, bookkeeping, office management, or a related field. • Proficiency with Google Workspace (specifically Sheets/Docs) and comfort learning new software or CRM tools. • Strong organizational skills with the ability to manage multiple client accounts simultaneously. • Excellent communication skills, with the ability to explain administrative processes to diverse audiences. • Valid driver’s license and willingness to travel within the assigned Michigan region. • A background check is required. Preferred: • Previous experience working in the child care industry or early childhood education sector. • Familiarity with business financial practices (payroll, billing, or budgeting). • Experience conducting community outreach or resource mapping. The Ideal Candidate Is: • A Regional Connector: You enjoy "connecting the dots" between people and resources, ensuring no opportunity for support is missed. • A Helper at Heart: You enjoy taking administrative burdens off others so they can focus on their passion—caring for children. • Process-Oriented: You are comfortable following workflows for onboarding and tracking but can adapt when a client needs extra help. Benefits & Compensation: In addition to a competitive salary, the Child Care Back Office (CCBO) offers a robust and mission-aligned benefits package focused on financial security and work-life balance. Key benefits include a flexible Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) for medical expenses, and exceptional support for families, including participation in the MI Tri-Share / CareShare program or a Cash in Lieu stipend. We provide a strong 403(b) Retirement Plan. Employees receive competitive Paid Time Off (PTO) , paid holidays (including a Flexible Winter Break) , and a $50/month home office stipend. • **As a reminder, we require a resume, a cover letter, and a list of two professional references for this position. To submit these documents together, please apply directly through our website: https://childcarebackoffice.org/hiring/. Applications submitted through Indeed may not be reviewed if the required documentation is missing.*** Job Type: Full-time Base Pay: $60,000.00 - $65,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible schedule • Health insurance • Paid time off • Parental leave • Retirement plan • Vision insurance Application Question(s): • Are you willing and able to provide 2 professional references prior to interviewing? Work Location: Remote