Chewy

Compensation

Full Description

District Operations Manager – Chewy Vet CareLocation: Texas (Relocation Required) Travel: Up to 75% (Dallas, Houston, and Austin) At Chewy, we're on a mission to be the most trusted and convenient destination for pet parents and partners. Pets are family, and so are the people who care for them. Our Chewy Health team is redefining how pet parents and veterinary professionals collaborate to keep pets happy and healthy. We’re looking for a District Operations Manager to join our growing Chewy Vet Care team. In this role, you’ll be a hands-on leader focused on delivering a seamless client experience across veterinary practices in a local region. You’ll build and support clinic teams, drive operational excellence, and ensure that each visit meets our high standards for care and service. You’ll report to the Associate Director, Regional Operations and play a key role in scaling a high-performing, people-first operations model. If you’re passionate about leadership, love working with diverse teams, and want to shape the future of pet healthcare, we’d love to hear from you. What You'll Do• Lead daily operations across a group of veterinary practices in your assigned region. • Build and implement repeatable processes that support excellent client care and strong team performance. • Mentor and develop clinic managers, veterinary technicians, and support staff. • Support hiring and onboarding of clinic staff in partnership with recruiting teams. • Deliver a consistent, on-brand experience across all locations, ensuring practices are welcoming and well-maintained. • Handle clinic-level performance to achieve goals in revenue, quality, and client satisfaction. • Use data to supervise key performance indicators and implement improvements. • Optimize inventory and supply chain processes to ensure product availability. • Champion a culture of collaboration, learning, and continuous improvement. • Build a positive and inclusive work environment that supports employee engagement and growth. What You'll Need• Bachelor’s degree or equivalent experience in Business, Finance, Operations, Engineering, or a related field—or 6+ years of leadership experience in multi-site operations. • Proven experience leading multiple locations in healthcare, retail, or service environments. • A track record of driving business results while leading diverse, distributed teams. • Experience owning budgets, setting targets, and managing P&L performance. • Strong communication skills and a hands-on, people-first leadership style. • Comfort navigating change and leading through ambiguity in a fast-growing company. • Willingness to relocate to Texas and travel regularly within the region(Dallas, Austin, and Houston). Nice to Have• MBA or advanced degree. • Experience in veterinary or human healthcare operations. • Familiarity with trends and challenges in the pet care industry. • A personal passion for pets and their well-being. Why You’ll Love Working Here• Make a real impact by helping pets and pet parents across the country. • Join a passionate company where innovation and compassion go hand in hand. • Be part of a collaborative, caring, and supportive team that values your growth. • Enjoy the opportunity to shape a new kind of veterinary experience from the ground up. Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.