Cherokee Federal

Compensation

Full Description

Job Description: • Support end-to-end Salesforce delivery across core platform capabilities, including Service Cloud, Sales Cloud, and custom CRM solutions, with a focus on business analysis and requirements management. • Serve as the primary liaison for business stakeholders, building strong client relationships and acting as a trusted advisor throughout discovery and delivery phases. • Lead discovery sessions, stakeholder interviews, and workshops to elicit business, functional, and reporting requirements. • Document current-state and future-state business processes, workflows, and use cases to inform solution design and implementation. • Translate business needs into clear, well-defined user stories, acceptance criteria, and functional requirements aligned with Agile delivery methodologies. • Collaborate closely with Salesforce Administrators, Developers, and Architects to ensure requirements are clearly understood and solutions meet stakeholder expectations. • Support backlog refinement, sprint planning, and ongoing prioritization in partnership with Product Owners and project leadership. • Validate requirements and solution designs through walkthroughs, prototypes, and iterative stakeholder feedback. • Coordinate and support User Acceptance Testing (UAT), including test scenario development, execution support, defect triage, and final approval. • Ensure solutions comply with federal governance, security, compliance, and data standards. • Support change management activities, including documentation, training materials, and stakeholder communications. Requirements: • Bachelor’s degree required. • 1–3 years of experience as a Salesforce Business Analyst, Functional Analyst, or CRM Consultant, with a minimum of 5 years of overall professional experience. • Experience supporting Salesforce implementations in federal, public sector, or other highly regulated environments. • Solid business analysis skills, including requirements elicitation, process modeling, user story development, and acceptance criteria definition. • Experience working within Agile or hybrid Agile delivery teams. • Ability to translate complex business needs into clear, actionable functional requirements without direct responsibility for configuration or development. • Working knowledge of Salesforce platform capabilities sufficient to guide solution discussions (hands-on configuration not required). • Experience supporting programs with multiple stakeholders and diverse user groups. • Salesforce Certified Administrator or other relevant Salesforce certification preferred. • Additional certifications preferred, including Business Analysis, Agile, or Salesforce Consultant–level credentials. • Willingness to maintain and assign Salesforce certifications to Cherokee Federal and pursue additional certifications as required. • Strong written and verbal communication, facilitation, and documentation skills. • Must pass pre-employment qualifications of Cherokee Federal. Benefits: • Medical • Dental • Vision • 401K • Other possible benefits as provided. Benefits are subject to change with or without notice.