CHEO

Compensation

Full Description

Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY As the Business Systems Analyst, you will become part of a team of highly skilled IT professionals dedicated to supporting the adoption of Microsoft 365 technologies at CHEO. In this role, you will facilitate ongoing improvements, provide continuous support to users, develop and maintain project and system documentation, contribute to enhancing business processes, and engage in ongoing professional development. MAIN RESPONSIBILITIES • Act as subject matter expert for Microsoft 365 applications, including Teams, SharePoint, OneDrive, Outlook, and Power Platform. • Design, build, test, document, and deploy custom business applications using Microsoft PowerApps that integrate seamlessly with multiple data sources. • Develop and implement automated workflows using Microsoft Power Automate to streamline processes, reduce manual effort, and ensure data consistency and accuracy across enterprise systems • Analyze business processes and workflows to identify opportunities for automation and efficiency using Microsoft 365 tools. • Provide Tier 2/3 support for Microsoft 365 issues, ensuring timely resolution and minimal disruption to clinical and corporate operations. • Configure, test, and deploy Microsoft 365 solutions aligned with organizational requirements and security standards. • Lead upgrade and migration projects, ensuring compliance with healthcare privacy regulations (PHIPA, FIPPA). • Develop governance models for Microsoft 365 usage, including permissions, data retention, subscription optimization, and security policies. • Collaborate with clinical, administrative, and technical teams to gather requirements and translate them into functional specifications. • Deliver training and documentation to end-users and departmental champions. • Act as liaison between Information Services and business units to ensure alignment of technology solutions with organizational goals. • Support data integrity and interoperability across systems, including integration with Electronic Health Records (EHR) and Enterprise Resource Planning (ERP) systems. QUALIFICATIONS • Criminal Record Check (CRC) (Essential) • College Diploma or University Degree in Business or Computer Science program and/or experience and formal training combined with demonstrated performance (Essential) • Minimum of 2 years of relevant experience (Essential) • Take steps to ensure timely completion of tasks by adjusting priorities as required (Essential) • Communicate effectively and concisely, both orally and in writing (Essential) • Deal effectively with internal and external customers (Essential) • Expert knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams, PowerPoint, PowerApps, PowerAutomate and Copilot) (Essential) • Working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety. (Essential) • Comprehensively use computer technology and equipment (Essential) • Advanced knowledge of Microsoft 365 Administration and Certification (Preferred) • Bilingualism (French/English) (Preferred) Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.