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Overview Househappy is seeking a results-oriented Home Services Manager to lead our Customer Service/Sales function. The Manager will own results for meeting core job goals and driving ancillary sales, ensuring high-quality service delivery and revenue growth while supporting and developing a remote team. Responsibilities • Own results for meeting monthly team and departmental goals, including core job KPIs and ancillary sales targets (add-ons, upgrades, cross-sells). • Manage end-to-end job operations: schedule, coordinate, and oversee home maintenance and improvement service jobs to completion. • Lead, coach, and develop the Customer Service/Sales team; set clear objectives, monitor performance, conduct reviews, and implement improvement plans. • Ensure timely, accurate communication with homeowners and service providers; resolve escalations and maintain high customer satisfaction. • Define priorities and allocate workload to meet company goals efficiently; enforce process adherence and best practices. • Use and implement tools available like AI to review and proof bids and estimates for accuracy upon acceptance. • Build and maintain strong relationships with customers and service providers; create strategies to increase ancillary revenue and repeat business. • Collaborate with cross-functional teams (Director of Home Services, operations, marketing, finance) to align initiatives and reporting. • Analyze performance data, produce regular reports, and recommend/implement process and revenue improvements. • Ensure compliance with company policies, quality standards, and safety requirements. Qualifications • 4+ years in Sales, Home Improvement/Home Services, or related fields, including at least 2 years in a supervisory or managerial role. • Proven track record of meeting operational goals and driving ancillary sales or revenue growth. • Proficiency with CRM systems and job management tools. • Strong leadership, coaching, and team development skills. • Excellent verbal and written communication and customer service skills. • Ability to multitask, prioritize, and manage a remote team effectively. • Professionalism, integrity, and a results-driven mindset. • Location: Remote role with annual travel to Portland, OR preferred; candidates in Oregon or SW Washington preferred. Success Metrics • Achievement of team KPIs (job completion, productivity, quality). • Growth in ancillary sales and average revenue per customer. • Customer satisfaction and reduction in escalations. • Team performance, engagement, and retention. Key Benefits • Performance-based incentives and monthly bonuses. • Generous PTO and 10 paid holidays per year. • Health, dental, and vision insurance. • 401(k) plan (no company match at this time). • Option for additional monthly bonuses based on sales performance. To Apply If you’re ready to lead a high-performing team and own results that drive customer satisfaction and revenue growth, apply to join the Househappy team.