Chase- Candidate Experience page

Compensation

Full Description

J.P. Morgan is one of the world's largest providers of payments services. We are a full-service provider of innovative cash management, trade, liquidity, commercial card, and escrow services - specifically developed to meet the challenges treasury professionals face today. More than 135,000 corporations, financial institutions, governments, and municipalities in over 180 countries entrust their business to J.P. Morgan Chase. US Public Sector, a priority client segment, presents a unique opportunity to deliver modern payment platforms and services to the Federal Government. Position Summary The Public Sector Payments business is composed of highly complex product solutions that leverage product capabilities in JPMorgan Payments today, as well as targeted investments delivered to agencies and departments of US Government. We are seeking a proven Program Management Executive – US Public Sector, to manage and design and delivery success across all disciplines of these solutions (deadlines, budget, resourcing, executive forums and governance). This position will report to the global head of the Public Sector product company who is responsible for delivering products that enable Government clients to integrate, manage, and modernize critical payment infrastructure with faultless execution. The ideal candidate is a highly organized executive leader with superior influencing and project management skills who can ensure the delivery of critical Federal Agency platforms while flexibly adapting to internal and market forces. Additionally, the candidate should have a working knowledge of modern technology stacks (API’s, microservices, etc.), agile/iterative development, design thinking, core payment rails (ACH, check, wires) and has previously supported a US Federal Agency client. This position will succeed by delivering a portfolio of solutions to the Federal Government, organization and planning staffing levels across Program Management Office, Product, Operations, Risk, Security and Contractors in coordination with Technology Delivery and meeting performance KPI, team satisfaction, and external partner satisfaction. Responsibilities: • Manage multi-year platform modernization programs in for Public Sector driven by creating “digital-1st” payments experience, with intensive teaming between the Client, internal stakeholders across Product, Technology, Business Operations, and external technology contractors as needed • Manage and build a dedicated Program Management Office with responsibility for a portfolio of client and internal product commitments. • Support Product, Technology and Operations leads in performing oversight of external partners and their adoption of modern technologies and architectural design principles • Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues • Monitor and measure product performance with daily reports, monthly dashboards, and periodic stakeholder reviews, and update senior management accordingly • Prioritize the product and technology delivery backlogs based on client demand, business cases, product KPI, strategic business goals • Partner with Risk, Compliance, Security and other Business Control functions leads to manage prioritization, resourcing, controls, readiness, and go-to-market plans • Partner with 3rd party vendors / alliances to enhance product offering and core competencies • Represent J.P. Morgan as an articulate, thoughtful, and knowledgeable representative of our Product organization Requirements: • Multi-disciplinary expertise across functions such as program management, Information Technology, customer service, security, fraud monitoring, data management and analysis, replace with expertise in holistic program delivery of technology builds and operating services. Must understand and utilize change management principles to manage full lifecycle of program. • Strong influencing and partnership / collaboration skills to drive cross-product and cross-functional teams • Proven track record of managing digital transformations and complex programs for mission-critical systems • Manage multiple projects and deliverables concurrently and effectively, • Strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively & confidently (both verbal and written) to senior levels and stakeholders • Strong executive presence; comfortable interacting with and presenting to all levels of management • Ability to productively work in a matrix management organization • Positive, team-oriented attitude and inspiring leadership skills a must • Travel requirement: approximately 25% • Must be a US Citizen or legal permanent resident • Bachelor’s degree required; MBA preferred