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Job Summary: The Chief of Staff is a pivotal role responsible for driving operational excellence within the Chief Technology Office (CTO). Reporting to the Head of Operational Execution and Governance, this role collaborates with key partners in Communications, Finance & Business Management (F&BM), and Human Resources (HR) to ensure alignment of technology initiatives with organizational goals. The Chief of Staff will manage strategic projects, enhance communication, and support the effective execution of organizational and technology strategies. Key Responsibilities: Operational Excellence: • Support the office of the CTO and the Head of Operational Execution and Governance in implementing best practices and processes to enhance operational efficiency within the CTO. • Includes key elements of "running the business of technology," ensuring the seamless integration of strategic initiatives with organizational goals. This role involves overseeing adherence to organizational metrics, driving and maintaining operational hygiene, executing location strategies, and fostering early talent development. • Monitor and report on key performance indicators and Objectives and Key Results to ensure alignment with strategic objectives. Strategic Project Management: • Lead and manage strategic projects, ensuring successful execution and alignment with business and organizational goals. • Collaborate with cross-functional teams to drive project outcomes and mitigate risks. Communication and Collaboration: • Coordinate CTO leadership meetings, agenda, offsites, and site visits • Work closely with Communications to develop and implement communication strategies that promote transparency and engagement within the technology function. • Facilitate collaboration with Finance & Business Management (F&BM) to ensure budget alignment and financial oversight. Governance and Compliance: • Ensure adherence to governance frameworks and compliance with regulatory requirements. • Develop and implement policies and procedures to support effective governance. Stakeholder Engagement: • Build and maintain strong relationships with key stakeholders, including HR, to support talent management and organizational development initiatives. • Represent the CTO in meetings and events as needed. Team Leadership and Development: • Mentor and support team members, fostering a culture of innovation and continuous improvement. • Identify opportunities for professional development and growth within the technology team. Qualifications: • Bachelor's degree in Business Administration, Information Technology, or a related field; MBA or advanced degree preferred. • Proven experience in a leadership role, preferably within a technology or operational environment. • Strong project management skills with a track record of successfully leading complex projects. • Excellent communication, interpersonal, and organizational skills. • Ability to think strategically and execute tactically. • Strong problem-solving skills and the ability to make data-driven decisions. Key Competencies: • Leadership and Influence • Strategic Thinking • Project Management • Communication and Collaboration • Governance and Compliance