Chase Brexton Health Care

Compensation

Full Description

JOB SUMMARY:  Responsible for scheduling appointments for medical, dental, and OB/GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phones calls.    MAJOR DUTIES AND RESPONSIBILITIES:  Communication  • Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.   • Answers calls in a timely manner to assist with maintaining a high level of quality service.  • Provide patients with information on physicians, available services provided, and directions to all of our locations.  • Answer patients or physicians questions pertaining to appointments and services provided.  • Interviews callers to obtain full understanding of what information is being requested.   • Responsible for satisfying the customer’s scheduling needs and striving for first call resolution.   Compliance, Policy, and Procedure  • Coordinate appointments for patients needing multiple types of healthcare services. • Properly registers patients by verifying and obtaining accurate patient information.  • Ensures that established patients have updated contact and demographic information  • Complies with confidentiality policies, such as HIPAA, when contacting patients.  • Maintain and update patient demographic and insurance pre-registration information in scheduling system.   Patient Focus  • Provide high quality customer service on every call.  • Display empathy and sensitivity to each patient’s individual needs.  • Always uses courtesy words and shows respect to each patient.  Workplace Computers and Equipment  • Creates and responds to Emails, Flags and Phone notes in the Centricity database.   • Inputs contact, demographic, and insurance information into Centricity database.  • Updates appointment reminder statuses appropriately into the Centricity database.    Dependability and Reliability  • Display time flexibility towards work shift per company needs.    Teamwork • Promote teamwork and call center success.  • Work as a group to improve call center policies and procedures.  • Always uses courtesy works and shows respect for each member of our team.   SKILLS AND ABILITIES:  • Ability to type 35 wpm preferred.  • Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.  • Requires ability to work with diverse people and deal effectively with angry and/or upset customers.  • Knowledge of MS word, Excel, and MS Outlook preferred; EMR experience is a plus  • Bilingual - English and Spanish preferred.     EDUCATION AND/OR EXPERIENCE:  • High school degree or GED required, college degree preferred.  • A minimum of 2 years of Medical Call Center experience is required.  • In lieu of 2 year experience in a Medical Call Center; a combination of 2 years non-medical call center and medical office experience is required.