CharterUP

Compensation

Full Description

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel. Why Join Us Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. About the Role Title: Manager, Enterprise Account Operations Reports to: Director of Enterprise Service Delivery Location: Remote CharterUP has an exciting opportunity for a Manager of Account Coordination to lead a team of Enterprise Account Coordinators. This role offers the opportunity to step into a leadership position and help shape the future of CharterUP’s Enterprise Account Coordination team, driving efficiency and client satisfaction at the highest level. What You’ll Do Operational Capacity Manage Weekly Launch Intake: Work cross-functionally with Sales and Sourcing to manage and enforce the weekly launch process based on available team resources (Enterprise Account Coordinators, OCs, Tech). Develop Process Documentation: Systematically review and document all critical Enterprise Account Coordinators and operational workflows (e.g., launches, urgent requests, contract sunsets) to create and enforce standardized SOPs. Ensure Operational Readiness: Oversee the setup and kick-off of all new Enterprise contracts, requiring evidence of full operator compliance and system integration (GPS, CoachRail). Team Leadership Drive Accountability: Establish and enforce clear performance and operational metrics for Enterprise Account Coordinators, shifting focus from "answering questions" to autonomy, efficiency, and proactive performance management. Coach for Autonomy: Define a clear escalation process, coaching the team to solve most operational and client issues independently to reduce management dependency. Define Outcomes: Provide coaching and performance feedback based on measurable outcomes, such as time-to-launch and resolution time for operational issues. Data Rigor & Continuous Improvement Instill Data Culture: Implement consistent standards for data quality and usage, training the team to leverage metrics to identify and address systemic operator weaknesses. Audit: Lead the consistent auditing of service incidents and Enterprise Account Coordinator workflows to identify trends in failures and drive team-wide learning opportunities. Improve Processes: Identify and resolve operational pain points and leverage technology to reduce manual work (e.g., updating SOP’s, improving user system automations). Client & Vendor Relations Respond to High-Level Escalations: Act as a senior point of contact for high-priority or at-risk clients, stepping in when service disruptions or escalations require leadership intervention. Manage Vendor Accountability: Manage highly sensitive issues with strategic bus operators, ensuring accountability for failures and maintaining professional service expectations. Travel: Ability to travel up to 25% to oversee client launches, conduct operator site evaluations, and provide leadership presence during high-stakes service events. What You’ll Bring Operations Leadership (3+ years): Proven experience managing a time-sensitive, mission-critical operational team in a specialized logistics, transportation, or supply chain environment (e.g., managing in a city or campus transit program, coordinating logistics for multi-route employee shuttle services, overseeing a central command/dispatch center for real-time asset tracking, or managing specialized medical or military fleet deployment). Client Communication: Excellent customer-facing skills necessary to handle high-stakes client communication and de-escalate sensitive situations while maintaining control of the operational outcome. Process Design & Enforcement: Demonstrated ability to document, train, and enforce standardized processes (SOPs) across large or distributed teams. Metrics-Driven Management: Expertise in developing, tracking, and coaching to operational KPIs (e.g., utilization, fulfillment rate, on-time performance) to manage individual and team performance proactively. Crisis & Vendor Management: Proven ability to manage high-stakes, real-time operational crises with external vendors (bus operators, freight carriers) and communicate resolution clearly to executive-level customers. System and Data Fluency: Demonstrated ability to interpret performance metrics to drive operational changes and refine BI reporting needs. Proficiency with project management workflows (Asana, Notion) and CRMs, with the aptitude to quickly master internal software systems. Recruiting Process Step 1 - Video call: Talent Acquisition interview Step 2 - Video call: Hiring Manager interview Step 3 - Video call: Team interviews Step 4 - Offer & Background Check Welcome aboard! Salary $80,000—$90,000 USD Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states. Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. Referral Rewards: Earn bonuses for bringing top talent to the team. Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.