CharterUP

Compensation

Full Description

Job Description: • Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including: • Ensuring all reservations and referrals are accurately entered into CR • Integrating vehicle tracking on long-term shuttle services • Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services • Manage client accounts proactively and on an ongoing basis to provide the highest level of client support for our most valuable clients including: • Changes to scopes in service • Insurance documentation • Contract execution • Billing and payments (send invoices and collect money) • Technology and technical support (resync ELD trackers, work with Product to add new stops) • Operator management (talking to owners & drivers) • Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio Requirements: • Open to travel as needed to support account success, up to 25% • Availability after-hours and on weekends to address urgent issues as necessary • 1-2 years experience handling urgent requests, issues, and/or changes to service • At least 1-2 years experience in a high-stress customer- or vendor-facing environment. • Proficiency with Google Suite (Docs, Sheets, Gmail, etc). • Reliability, consistency, and demonstrated relentless work ethic • Willing to be available for emergency situations outside of typical working schedule • Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations • Superb organizational skills Benefits: • Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. • Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. • Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. • Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. • Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. • Referral Rewards: Earn bonuses for bringing top talent to the team. • Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. • Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.