Charles Schwab

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Senior User Experience Content StrategistSenior User Experience Content Strategist4 days ago Be among the first 25 applicantsYour opportunityWe are looking for an experienced, collaborative, and adaptable content strategist who is passionate about understanding user needs and pain points to join the Advisor Services User Experience team. The AS UX Team crafts effortless web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research. We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.As a Content Strategist, You Are Responsible ForContent strategy and executionApply content strategy principles (planning, creation, governance) to projects to create quality experiences.Architect user experiences with designers and product partners to provide a foundation for alignment, prototyping, visual design and content design.Produce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet business and user needs.Align content to business requirements and user needs to support core strategy.Inform all content decisions based on data, research, and careful planning.Write content according to UX writing standards, align/edit existing or placeholder content to standards.Lead content reviews and influence stakeholders through articulation of content design decisions with clear rationale.Oversee content direction and take part in and/or lead peer reviews.Identify gaps in UX writing standards and propose solutions.Experience ConsultingCreate solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together.Use problem definition techniques and data to drive project requirements.Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”.Lead reviews and drive decisions, recognizing that great products are achieved iteratively, within scope and budget, emphasizing progress over perfection.Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers.Maintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system.Teamwork, collaboration, and engagementPassionately solutions-focused and optimistic about team, our mission and the needs of our partners and users.Partner across disciplines and functions.Build relationships by creating trust with partners through setting expectations on process/deliverables.Actively seek and use ideas and feedback to strategically guide delivery.Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns.Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft.Your ApproachUse various communication techniques to showcase work and persuade through rationale and storytelling.Propose solutions that benefit all parties and craft arguments to support positionHave a design position and be open and flexible to moderate that position when new information is presented.Work within an undefined space to define potential paths forward through problem definition and design thinking.Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions.Why Your Work MattersYou will support an engaged set of users who rely on our products to manage their financial livesBy understanding the user needs you will be able to impact how our users do business with Schwab.You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.You will work with an engaged design team that fosters a learning environmentWhat you have6 + years of content design focused on digital products or equivalent.Six months of direct Schwab experienceAn online portfolio showing process and design thinkingExperience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications.Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology.Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.Proficient in design tools like Figma and WriterExperience running design sessions with cross-functional teamsEffective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insuranceSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing, Public Relations, and Writing/EditingReferrals increase your chances of interviewing at Charles Schwab by 2xSign in to set job alerts for “Content Strategist” roles.Content Strategist (Remote US) - Future OpeningAustin, TX $85,000.00-$90,000.00 1 week agoSocial Media and Digital Content Strategist, Cockrell School of EngineeringCorporate Communications Content Writer, SeniorAustin, TX $84,283.00-$143,296.00 2 months agoSocial Media Advertising Strategist (Remote US)Austin, TX $70,000.00-$80,000.00 1 week agoAustin, Texas Metropolitan Area 23 hours agoAustin, TX $114,400.00-$157,300.00 1 week agoAustin, TX $85,000.00-$90,000.00 1 week agoAustin, TX $60,000.00-$75,000.00 1 week agoAustin, Texas Metropolitan Area 6 days agoAustin, TX $105,000.00-$165,000.00 1 week agoSenior Social Media Advertising Strategist (Remote US)Austin, TX $85,000.00-$95,000.00 1 week agoAustin, TX $121,040.00-$151,300.00 1 week agoComposition Quality Assurance Administrator, TemporaryPrincipal Product Manager | Content ManagmentAustin, TX $80,000.00-$220,000.00 1 week agoContent Manager 8 Technical Support ProfessionalX/Twitter Social Media Manager (Remote - Global - Non-USA)Content Manager OnDemand Technical Support ProfessionalAustin, Texas Metropolitan Area 5 days agoWe’re unlocking community knowledge in a new way. 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