Change Please

Compensation

Full Description

We Are Change Please Coffee LLC At Change Please Coffee LLC, we’re using coffee to brew up a better future. As a multi-award-winning social enterprise, our mission is simple but bold: to end homelessness. We train individuals experiencing homelessness to become expert baristas, provide living-wage employment, and support them with housing, therapy, and financial planning. We turn caffeine into change. The Role This is a critical role in expanding our commercial footprint across New York. As the Sales & Account Manager, you will drive both new business and strategic account growth across wholesale, corporate, hospitality, and mission-aligned sectors. You’ll manage a portfolio of key accounts, pursue new partnerships, lead proposals and negotiations, and ensure exceptional service delivery. This is a hands-on, revenue-driving role that blends business development, relationship management, and purpose-led storytelling. You will work closely with US leadership, operations, and marketing to grow our impact and presence in the region. Responsibilities Sales & Business Development • Identify, prospect, and close new B2B opportunities across New York. • Lead outreach, pitching, proposals, and contract negotiations. • Represent Change Please at industry events, conferences, and partner activations. • Meet or exceed monthly and quarterly revenue targets. Account Management • Manage and grow a portfolio of wholesale, corporate, and multi-site customers. • Lead onboarding, training, and ongoing client support. • Review performance with customers and identify upsell / expansion opportunities. • Serve as a trusted advisor helping partners integrate social impact into procurement. Strategic Contribution • Support the development of regional sales strategies and forecasting. • Identify market trends, new segments, and opportunities for expansion. • Collaborate with marketing on tailored proposals, case studies, and campaigns. Internal Collaboration • Work closely with operations to ensure seamless order fulfillment and service delivery. • Maintain accurate CRM data, pipeline forecasting, and reporting. • Provide guidance to junior team members when needed, fostering a supportive culture. What Success Looks Like • Consistently meeting or exceeding revenue and account-growth targets. • Establishing strong, long-term relationships with key partners across New York. • Securing new partnerships that expand our footprint and deepen our social impact. • Delivering exceptional customer experience with high retention and satisfaction. • Helping build scalable sales processes, data accuracy, and reporting discipline. • Being recognized internally as a proactive, mission-driven contributor to our growth. Key Skills and Attributes • 3–5+ years of experience in B2B sales and/or account management in coffee. • Proven ability to manage both large and small accounts, including multi-location partners. • Strong communicator with excellent presentation, negotiation, and relationship-building skills. • Self-starter who thrives in a fast-paced, purpose-led environment. • Mission-driven, empathetic, and passionate about using business as a force for good. • Comfortable balancing hands-on sales activity with strategic account development. Qualifications • Demonstrated track record of exceeding sales targets. • Experience managing CRM systems and sales reporting. • Bachelor’s degree or equivalent professional experience. • Based in or near New York City with ability to travel within the region. What We Offer • Salary: $65,000–$75,000 per year, depending on experience. • Mission-driven culture where your work creates real social impact. • Generous PTO and flexible working arrangements. • Medical, Dental, and Vision coverage. • Opportunities for growth and leadership development. A Note About Change Please Job Descriptions This job description outlines the core responsibilities and skills required for the role, but it’s not exhaustive. If you believe you have the experience, passion, and drive to help us grow in the New York region, we encourage you to apply. Change Please Coffee LLC is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and communities. Diversity, equity, and inclusion are core to our values and mission. Ready to Be a Changemaker in New York? Apply now and help us turn coffee into change—right here in your community.