Chamber

Compensation

Full Description

Job Description: • Build & Lead Next-Generation Care Teams • Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach. • Drive excellence in communication, documentation, and value-based outcomes. • Develop workflows for triage, care coordination, education, and escalation. • Operationalize AI-Enabled Care Delivery • Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support. • Ensure care teams are working at top-of-license, shifting repetitive tasks to automation. • Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency. • Build Systems That Scale • Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning. • Ensure delivery against contractual SLAs and key payer metrics. • Translate payer requirements into clear operational workflows and accountability structures. Requirements: • 8–15+ years in healthcare operations (population health, managed care, care coordination, or VBC). • Demonstrated success as tech-forward operator, excited to deploy automation and AI into care delivery. • Proven success building and scaling patient-facing operational teams. • Operational experience translating contracts into repeatable workflows with measurable outcomes. • Strong analytical and systems-thinking mindset — fluent in metrics and continuous improvement. • Excellent communicator who influences cross-functionally with clinical, product, and executive partners. • Passionate about transforming heart health for patients and providers. Benefits: • Periodic travel to Chamber offices may be required