Chainguard

Compensation

Full Description

IT Specialist You’ll enable Chainguardians to do their best work through fast, kind support and low-friction IT that’s secure by default—meeting people where they are across time zones, tickets, Slack, and everything in between. The role, in a nutshell As an early IT Specialist at a remote-first, deeply technical company, you’ll be the human heartbeat behind our internal systems—keeping laptops, logins, and line-of-business tools humming while partnering closely with Security to keep our environment tight. You’ll triage, troubleshoot, and ship clear answers quickly, all while leveling up self-service and automation so the next person doesn’t have to ask. You’ll thrive if you enjoy wearing many hats, communicating with care, and building durable foundations as we scale. What you’ll do Prioritize excellent service in Slack, email, and our ticketing system—respond quickly, close the loop, and follow up with clear, accurate fixes. Own and improve our ticketing process: triage, categorize, SLAs, and clean documentation that helps everyone move faster. Troubleshoot across hardware, software, peripherals, and identity/access issues; resolve what you can and escalate crisply when needed. Write self-service docs and how-tos in Confluence so Chainguardians can help themselves next time. Acquire, image, and maintain endpoints (macOS & Linux); manage software installs, updates, and configurations. Manage hardware and software assets end-to-end through our MDM and security tooling; keep inventories accurate and lifecycle events clean. Partner with IT leadership to resolve complex or cross-functional issues; propose pragmatic solutions and drive them to closure. Ensure day-to-day compliance with IT/Security and company policies; help make “secure by default” the easy path. Participate in an on-call rotation (including occasional holidays) to keep the lights on and the team unblocked. Run a smooth employee lifecycle: onboard new Chainguardians with the right hardware, access, and tooling; collaborate closely with Talent/HR. Work with vendors to order, track, and ship hardware worldwide; own the last mile so Day 1 feels like a welcome, not a scavenger hunt. What we’re looking for Experience in IT Support at a remote-first or startup environment; you’re comfortable with ambiguity and speed. Strong hands-on experience with macOS and working knowledge of Linux. Experience administering MDM (e.g., Jamf, Kandji, Fleet, or similar) and endpoint/security tooling. A practical understanding of IT Security best practices and a desire to improve them through process and automation. Excellent written and verbal communication—able to translate technical issues for non-technical audiences with empathy. Willingness to travel occasionally for team meetups or onsite needs. Self-starter who can switch between heads-down execution and team collaboration without dropping the thread. Curiosity, adaptability, and comfort wearing “many hats” as we grow. A builder’s mindset—motivated to create the internal systems and experiences that help a company scale. Base Salary Range $58,000—$70,000 USD About Us Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains. Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. Chainguard’s mission is to be the safe source for open source. We live and breathe our company values: We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action - We prioritize, plan, try things, and fail fast. We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Privacy Policy. ©2025 Chainguard. All Rights Reserved.