CH Growth Partner

Compensation

Full Description

Job Title: Client Success Manager/Account Manager (Marketing Agency) Employment Type: Full-Time | W9 Position Location: Remote (U.S. Based) About Us: We’re a fast-growing marketing agency that works exclusively with contractors across the U.S., helping them scale using Meta & Google advertising, sales systems, and operational support. Our clients are construction and home-service business owners who rely on us for predictable leads, clear communication, and strategic guidance. We’re looking for a Client Success Manager/Account Manager who understands digital marketing, has experience in the construction industry, is bilingual, and knows how to think critically. Your core responsibility is straightforward: reduce churn, solve problems, and guide clients toward success. What You’ll Do • Manage a monthly portfolio of 20–40 contractor clients • Lead 15–30 Google Meet calls per week (30+ minutes each) including onboarding, strategy calls, and monthly performance reviews • Review and interpret Meta Ads Manager & Google Ads data, communicating insights in a simple, effective way • Identify issues early, troubleshoot quickly, and coach clients on improving lead quality and conversion • Collaborate closely with the media buying and internal fulfillment teams to ensure smooth execution and fast resolutions • Maintain clean CRM notes, track KPIs, and organize all client communication • Reduce churn through proactive communication, expectation-setting, and problem-solving • Serve as the main point of contact for clients and act as the bridge between them and internal teams • Identify upsell opportunities where additional services could benefit the client Requirements • Bilingual (English + Spanish) • Sales experience required (consultative, phone sales, account-based selling) • Working knowledge of Meta Ads and Google Ads—must understand the fundamentals, performance metrics, and how leads are generated • Construction industry experience required • Experience with contractors, trades, home services, or construction-related role • Understanding of contractor workflows, job types, and industry terminology • Proven experience in account management, marketing support, or client success roles • Excellent communication and expectation-setting skills • We are looking for thinkers — people who can assess a situation, diagnose the real issue, and present a clear solution • Strong organizational skills and the ability to manage a high volume of accounts • Comfortable working remotely with consistent availability during business hours Compensation & Benefits • Competitive salary based on experience • Performance bonuses • Paid time off • Strong opportunities for long-term career growth • 10% commission on upsells based on cash collected • Money-based bonuses for reviews and testimonials Who This Role Is For • Someone who can communicate clearly with English- and Spanish-speaking contractors • Someone who excels at solving problems and guiding clients with confidence • Someone who can simplify complex marketing data into actionable next steps • Someone organized, calm under pressure, and capable of managing a heavy client load • Someone committed to improving client satisfaction and reducing churn How to Apply Please submit your resume along with a brief note explaining: • Your sales experience • Your Meta/Google marketing knowledge • Your construction industry experience • Your bilingual background • Why you can successfully manage 20–40 clients each month Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits: • Paid time off Application Question(s): • Have you worked with an agency before? Work Location: Remote