cFocus Software Incorporated

Compensation

Full Description

Infrastructure Engineer IV – System Administration / Help Desk / Field Support / Logistics Job Overview cFocus Software is seeking an experienced Infrastructure Engineer IV (System Administration / Help Desk / Field Support / Logistics, Inventory, Asset Control) to support the Security Tools and Infrastructure Modernization (STIM) contract with the U.S. Department of Health and Human Services (HHS). The Infrastructure Engineer IV will provide senior-level expertise in enterprise IT infrastructure management, including system administration, help desk operations, field support, and IT asset management.Responsibilities • Provide senior-level system administration support for enterprise Windows and Linux systems. • Manage Active Directory, Group Policy, and enterprise authentication services. • Oversee Help Desk operations, ensuring timely resolution of Tier II/III support tickets. • Deliver field support services, including software deployments, hardware troubleshooting, and on-site assistance. • Administer IT asset management systems for lifecycle tracking, logistics, and inventory control. • Support system patching, vulnerability remediation, and compliance enforcement. • Implement enterprise IT service management practices aligned with ITIL standards. • Document SOPs, configuration baselines, and infrastructure procedures. • Mentor junior support staff and provide technical leadership to field teams. • Participate in 24/7/365 operations and on-call rotations as required. Required Experience • 10+ years of IT infrastructure engineering and system administration experience. • Expertise in Windows/Linux system administration, patching, and performance monitoring. • Proven experience managing Help Desk and field support operations in enterprise environments. • Hands-on knowledge of IT asset management and logistics systems. • Experience mentoring and leading support teams across geographically distributed sites. Education & Certifications • Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred). • CompTIA A+ and/or CompTIA Network+ certifications required. • Microsoft Certified: Modern Desktop Administrator Associate or equivalent certification preferred. • ITIL v4 Foundation certification required for IT service management alignment. • Advanced certifications such as MCSE, RHCE, or cloud certifications (AWS/Azure) are desirable. Clearance Requirement • Must be eligible to obtain and maintain a Public Trust (High-Risk, Level 5) clearance.