cFocus Software Incorporated

Compensation

Full Description

About the position cFocus Software seeks a Technical Support Specialist to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance. Requirements • B.S. Computer Science, Information Technology, or a related field • 2+ years of DoD IT/Help Desk experience • Computer networking concepts, protocols, and security methodologies • System performance and availability monitoring • Network access, identity, and access management (e.g., Public Key Infrastructure) • Remote access technologies • Systems administration concepts • Common network tools (e.g., ping, traceroute, nslookup) • Electronic device functionality (computers, network components, peripherals) • Operating System command line execution (e.g., ipconfig, netstat) • Cloud computing service and deployment models (SaaS, IaaS, PaaS) • Network protocols (TCP/IP, DHCP, DNS) • Cybersecurity principles, threats, and vulnerabilities • National and international cybersecurity laws, regulations, and ethics • Organizational IT user security policies (e.g., account management, access control) • Data security standards (PII, PCI, PHI) • Information classification, compromise procedures, and incident management processes • Risk management processes (assessment and mitigation) • Incident data analysis and trend identification • Service desk best practices • Customer service and communication skills • Technical training development and delivery • Incident tracking and solution database management • Trouble ticketing system utilization (incident, problem, event documentation) • Standard Operating Procedure (SOP) development and maintenance