Ceylan Worldwide

Compensation

Full Description

Job Title: Customer Service Representative Company: Ceylan Worldwide Location: (Remote) Employment Type: Full-Time About Ceylan Worldwide Ceylan Worldwide is a global trading and services company committed to delivering high-quality solutions, exceptional customer experiences, and long-term value to clients across multiple markets. We pride ourselves on professionalism, innovation, and customer-centric operations. Job Summary We're looking for a friendly and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you'll provide assistance, answer inquiries, and ensure a positive experience. Responsibilities: - Handle incoming customer inquiries via phone, email, or chat - Provide accurate information about products, services, and company policies - Assist customers with orders, returns, and issues - Record and maintain customer information and interactions - Collaborate with other departments to ensure seamless customer experiences - Address and resolve customer complaints or concerns - Follow up with customers to ensure satisfaction and gather feedback - Stay informed about product updates, promotions, and company policies Requirements: - Proven experience as a Customer Service Representative or similar role - Excellent verbal and written communication skills - Strong interpersonal and problem-solving abilities - Patience and empathy when dealing with customer inquiries or concerns - Familiarity with customer service software, databases, and tools - High school diploma or equivalent; additional education in customer service or related field is a plus - Basic computer skills and proficiency in using office software Skills: - Strong communication and presentation skills - Ability to multitask, prioritize, and manage time effectively - Customer-oriented mindset with adaptability to different personality types - Proficiency in using CRM systems and practices - Excellent problem-solving and analytical skills Compensation and Benefits - Competitive salary: $68,000 - $90,000 per year - Comprehensive benefits package, including health, dental, and vision insurance - 401(k) plan with company match - Paid time off and holidays - Opportunities for professional development and growth - Dynamic and supportive work environment How to Apply Interested candidates are encouraged to apply by submitting their updated CV and a brief cover letter outlining their relevant experience. Ceylan Worldwide is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. - Proven experience as a Customer Service Representative or similar role - Excellent verbal and written communication skills - Strong interpersonal and problem-solving abilities - Patience and empathy when dealing with customer inquiries or concerns - Familiarity with customer service software, databases, and tools - High school diploma or equivalent; additional education in customer service or related field is a plus - Basic computer skills and proficiency in using office software - Competitive salary: $68,000 - $90,000 per year - Comprehensive benefits package, including health, dental, and vision insurance - 401(k) plan with company match - Paid time off and holidays - Opportunities for professional development and growth - Dynamic and supportive work environment